Quick Thoughts on RingCentral and Mitel
It is rare when industry news is both surprising and predictable at the same time. After markets closed yesterday, RingCentral and Mitel announced a new partnership. On the surface it looks similar to previous RingCentral partnerships with Avaya, Atos, and…
TalkingHeadz Podcast with Kira Makagon of RingCentral
There’s a lot of reasons we can list that have made RingCentral a success. Among them is Kira Makagon. She has touch nearly every successful technical innovation (and acquisition) at RingCentral in the past 10 years. You can subscribe to…
TalkingPointz Research on RingCentral
This research note is 9 pages long and contains TalkingPointz organized into 7 sections (General, Momentum, The RingCentral Portfolio, Customer Engagement, RingCentral GTM, Targeting Legacy, and 64 pointz under Dave’s Thoughts). Available to Premium Subscribers. The report offers a snapshot…
Unify-Atos Connects with RingCentral
Earlier this year, Atos expanded its portfolio with RingCentral. It seemed odd at first as Atos had acquired Unify along with its UC portfolio back in 2016. However, Unify had very limited UCaaS services, and SI Atos needed UCaaS in…
RCV: RingCentral Gets Video
About a year a go I concluded that RingCentral would need its own video technology. I incorrectly assumed they would acquire an independent video provider. My logic was simple, UCaaS has expanded, and really includes today telephony, messaging, and video….
GITEX 2019 (Video)
This is video from the GITEX 2019 show floor (Avaya booth) in Dubai. Unfortunately, I had some trouble with the audio. I am puzzled as to why. I used to have audio problems all the time because Bluetooth is so…
RingCentral, Dimelo, and the CC Space
Today, RingCentral announced its plans to acquire Dimelo. Last month Vonage acquired NewVoiceMedia. Other acquisitions over the past few years include: BroadSoft Acquired Transera (Cisco since acquired BroadSoft) NICE acquired inContact ShoreTel acquired Corvisa (Mitel since acquired ShoreTel) Genesys acquired…
RingCentral, Integrating with Team Collaboration
Team collaboration capabilities were integral to many of the new solutions highlighted at the recent Enterprise Connect in Orlando, FL. This fast-emerging category continues to evolve in the form of stand-alone tools for teamwork, but we’re also beginning to see…
Newz Snippets Spring-2016
Sometimes being succinct, yet thorough, and presenting details without fluff and hype is refreshing. Here, we round-up recent advancements around business telephony and unified communications products and services – in a brief, quick-take type of format. Read about some of…
Cloud Contact Center: Watching the Shift
Acceptance and adoption of hosted/cloud solutions for business telephony and unified communications is well underway. This includes a shift toward cloud contact center services as businesses recognize the benefits in subscribing to a contact center solution “as-a-service” rather than purchasing…