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RCV: RingCentral Gets Video

About a year a go I concluded that RingCentral would need its own video technology. I incorrectly assumed they would acquire an independent video provider. My logic was simple, UCaaS has expanded, and really includes today telephony, messaging, and video….

GITEX 2019 (Video)

This is video from the GITEX 2019 show floor (Avaya booth) in Dubai. Unfortunately, I had some trouble with the audio. I am puzzled as to why. I used to have audio problems all the time because Bluetooth is so…

RingCentral, Dimelo, and the CC Space

Today, RingCentral announced its plans to acquire Dimelo. Last month Vonage acquired NewVoiceMedia. Other acquisitions over the past few years include: BroadSoft Acquired Transera (Cisco since acquired BroadSoft) NICE acquired inContact ShoreTel acquired Corvisa (Mitel since acquired ShoreTel) Genesys acquired…

RingCentral, Integrating with Team Collaboration

Team collaboration capabilities were integral to many of the new solutions highlighted at the recent Enterprise Connect in Orlando, FL. This fast-emerging category continues to evolve in the form of stand-alone tools for teamwork, but we’re also beginning to see…

Newz Snippets Spring-2016

Sometimes being succinct, yet thorough, and presenting details without fluff and hype is refreshing. Here, we round-up recent advancements around business telephony and unified communications products and services – in a brief, quick-take type of format. Read about some of…

Cloud Contact Center: Watching the Shift

Acceptance and adoption of hosted/cloud solutions for business telephony and unified communications is well underway. This includes a shift toward cloud contact center services as businesses recognize the benefits in subscribing to a contact center solution “as-a-service” rather than purchasing…