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Hotdesking is Critical for Hybrid Office Success

Hotdesking has become the champion growth technology for enabling hybrid work.

Digital Customer Support Still Lags

There’s many times where digital makes more sense. What I don’t understand is why so many companies are making it an unnecessarily painful experience.

Avaya Emerges from Chapter 11

With its new capital structure, the company can pursue new market opportunities while enhancing its customer service and support capabilities.

New 3D-Like Meetings, Courtesy of an Old Technology

Logitech and Steelcase are using an old trick to ‘spice’ up meetings. If you’ve ever been to the Haunted Mansion, you’re already familiar with it.

Enghouse Interactive brings IoT Capabilities to “All-in-One” CX

New CX Suite combines omni-channel contact center, unified communications and IoT capabilities.

UJET Launches Native Workforce Management Solution

The WFM offering will help streamline and leverage available operational data

Celebrating Innovation in Collaboration at #EC23

Presenting the Innovation Showcase Companies to be highlighted at Enterprise Connect 2023.

Vonage Flaunts its Ericsson 5G Connection

The company could be looking to solve the OTT problem at the network layer

UCaaS Licensing Models Add Complexity to UCaaS

As UCaaS providers move toward a more modular pricing model for their services, it’s an open question how features get developed and whether users are willing to pay for them.

Time to ReInvent Collaboration?

This year, the Innovation Showcase at EC23 is looking for new ideas in collaboration.

Avaya Files for Chapter 11

Avaya filed a prepackaged bankruptcy with intent to exit Chapter 11 within 90 days—a much shorter process than the company’s 2017 bankruptcy.

Bots Rule, Agents Drool

An agent-centric view of customer service remains the gold standard for customer experience – but there’s a strong case to be made that bots are already doing customer service better

UCaaS and Cellular Together in Perfect Harmony

By converging mobility and UCaaS, organizations can once again implement a rational enterprise-wide communications plan

Boycott the Banning of Meetings

Blaming meetings for impeding productivity is like blaming a hammer for shoddy construction

Enterprise Connect 2023 Is Seeking Innovation

The Innovation Showcase provides a glimpse of tomorrow’s technologies. Enterprise Connect exhibition newcomers are encouraged to apply.

The Convergence and Evolution of Enterprise Calling

The disruptive aspects of enterprise calling convergence have significant impacts on UC/UCaaS providers and channels.

Recapping the Top 5 Comms Acquisitions of 2022

M&A activity in the communications space slowed this year but expect more move in the new year.

Taking Video Meetings to Where No Meeting Has Gone Before

The Artemis space mission isn’t just one small step for man; it’s one giant leap for communications technology.

UNIVERGE BLUE: Talks Like a Cloud, Sells Like a Box

The new offering from NEC offers channel partners the favorable economics of selling hardware while providing customers the benefits of UCaaS and CCaaS.

Zoom Expands Into Email and Calendar

Can Zoom disrupt the email and calendar market that Microsoft and Google have dominated? Potentially, here’s why.