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What to Expect from Cisco Collaboration

It’s becoming clear now that they’ve been busy at Cisco, and we are in for an unveiling in terms of both updates and roadmap.

No More UC MQ

Market research firm Gartner changes up its reporting strategy for a maturing UC market.

Creating Automagical Communications

This is the year that we prioritize doing more with less (or the same) in communications and collaboration.

Cisco Vet Jonathan Rosenberg Goes All-In on SaaS

New Five9 CTO and head of AI talks about his career transition and the opportunities that lie ahead for him and the company.

2018 Acquisitions: My Picks for the Top 10

When a company announces an acquisition, it can be hard to predict if it will be transformative or forgotten. For example, Cisco’s acquisitions of Webex (2007) and Tandberg (2000) significantly shaped the company’s collaboration business. On the other hand, few…

Microsoft Edge Gets a Competitive Upgrade

Earlier this month, Microsoft said it intends to adopt the Chromium open source project for the development of its Edge browser. More specifically, the rendering engine and Javascript system currently in Chrome will be adopted within Microsoft Edge. Many are…

Premises-Based Communications: It Ain't Over Till It's Over

Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total revenue for Q4 was $770 million, up $15 million from its third quarter. More specifically, Avaya reported that its Q4…

Premises-Based Communications: It Ain’t Over Till It’s Over

Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total revenue for Q4 was $770 million, up $15 million from its third quarter. More specifically, Avaya reported that its Q4…

Seeking Innovation in Actionable Analytics for EC19

Each year at Enterprise Connect, the Innovation Showcase seeks to identify compelling new solutions within a particular category. At Enterprise Connect 2019, coming March 18 to 20, the Innovation Showcase will highlight solutions for actionable analytics. This is an emerging…

Workplace Controversy

Workplace by Facebook provides a powerful enterprise collaboration service. The concept of an online, digital workplace is great, it’s the ”by Facebook” part that’s become problematic. Workplace by Facebook (formerly known as Facebook at Work) provides a stream of enterprise-specific,…

Logitech 'Rights' its USB Camera

The huddle room is benefiting from a perfect storm. Cloud-delivered conferencing services are creating a new market for cloud-optimized, low-cost hardware. Artificial intelligence is making these devices more intuitive to use, distributed teams continue to grow in popularity, and digital…

Logitech 'Rights' its USB Camera

The huddle room is benefiting from a perfect storm. Cloud-delivered conferencing services are creating a new market for cloud-optimized, low-cost hardware. Artificial intelligence is making these devices more intuitive to use, distributed teams continue to grow in popularity, and digital…

Please Hold for Next Available Bot

The bot debates are on, and it’s déjà vu all over again. I remember the earlier version of the bot debates with voicemail and the IVR. Before voicemail, if someone wasn’t available to answer their phone, a cheerful receptionist would,…

Let's Chat about Workplace by Facebook

“Work from your home, commute, or desk” is a familiar claim now appearing on Facebook billboards… actually, billboards for Workplace by Facebook, the company’s enterprise collaboration service. The campaign is likely related to Flow, the first Workplace by Facebook event…

Let's Chat about Workplace by Facebook

“Work from your home, commute, or desk” is a familiar claim now appearing on Facebook billboards… actually, billboards for Workplace by Facebook, the company’s enterprise collaboration service. The campaign is likely related to Flow, the first Workplace by Facebook event…

Time Doesn't Fly on Airplanes

A lot of work today can be done from anywhere, any time, and from any device. This is result of multiple revolutions, including the Internet, smartphones, and Wi-Fi. But when did connectivity become a requirement? I’ve lived through several stages…

Time Doesn't Fly on Airplanes

A lot of work today can be done from anywhere, any time, and from any device. This is result of multiple revolutions, including the Internet, smartphones, and Wi-Fi. But when did connectivity become a requirement? I’ve lived through several stages…

Don't Call Slack a Team Chat App

Slack often gets credit for creating the category of solutions that some of us refer to as “workstream collaboration” or “team chat,” though I don’t recall hearing either of those terms last week at Slack’s annual user conference, Frontiers. Instead,…

Don't Call Slack a Team Chat App

Slack often gets credit for creating the category of solutions that some of us refer to as “workstream collaboration” or “team chat,” though I don’t recall hearing either of those terms last week at Slack’s annual user conference, Frontiers. Instead,…

Don’t Call Slack a Team Chat App

Slack showcases its value as a platform at Frontiers user conference.