As cloud services mature, the differences between enterprise communications providers are less about features and speeds, and more about the robustness infrastructure. And that’s where security comes in. Here are some recent announcements suggesting a more secure future for enterprise…
NICE sees ElevateAI as an opportunity to build its pipeline: help smaller customers today for free, with the hopes of winning future business.
The new solutions expand the reach of Teams to a higher percentage of an enterprise’s workforce, including frontline workers in retail, delivery, transportation, and in-home services, across a higher percentage of the world.
There’s a lot of change occurring in Customer Service. AI is disrupting just about every workflow and process, but there are some things that shouldn’t change. NPS, or Net Promoter Score, is a highly effective, yet misunderstood metric that makes…
With ChatGPT, we can’t trust all of what it says, and that means we can’t really trust anything it says.
Hotdesking has become the champion growth technology for enabling hybrid work.
There’s many times where digital makes more sense. What I don’t understand is why so many companies are making it an unnecessarily painful experience.
With its new capital structure, the company can pursue new market opportunities while enhancing its customer service and support capabilities.
Logitech and Steelcase are using an old trick to ‘spice’ up meetings. If you’ve ever been to the Haunted Mansion, you’re already familiar with it.
New CX Suite combines omni-channel contact center, unified communications and IoT capabilities.
The WFM offering will help streamline and leverage available operational data
Presenting the Innovation Showcase Companies to be highlighted at Enterprise Connect 2023.
The company could be looking to solve the OTT problem at the network layer
As UCaaS providers move toward a more modular pricing model for their services, it’s an open question how features get developed and whether users are willing to pay for them.
This year, the Innovation Showcase at EC23 is looking for new ideas in collaboration.
Avaya filed a prepackaged bankruptcy with intent to exit Chapter 11 within 90 days—a much shorter process than the company’s 2017 bankruptcy.
An agent-centric view of customer service remains the gold standard for customer experience – but there’s a strong case to be made that bots are already doing customer service better
By converging mobility and UCaaS, organizations can once again implement a rational enterprise-wide communications plan
Blaming meetings for impeding productivity is like blaming a hammer for shoddy construction
The Innovation Showcase provides a glimpse of tomorrow’s technologies. Enterprise Connect exhibition newcomers are encouraged to apply.