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Genesys: Try This App for Free

With single-click free trials for premium applications, Genesys is hoping to shake up the procurement model — lowering the barrier to test and buy software.

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Making Sense of Mitel & Avaya Merger Speculation

Perhaps this purported deal is best thought of as a merger, not an acquisition.

Don’t Count Dish Out Yet

With the T-Mobile/Sprint merger on, Dish has an opportunity to become a major cellular provider.

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Don’t Count Dish Out Yet

With the T-Mobile/Sprint merger on, Dish has an opportunity to become a major cellular provider.

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Privacy Matters: Enterprises at an Inflection Point

Our digital breadcrumbs are all over enterprise communications and collaboration apps. What will become of all this data?

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Reflections on the Zoom/Mac Security Debacle

The vulnerability is all patched up, but questions linger.

Flexible Work Has its Bright Side… and its Dark Side

Top takeaways from a Fuze-hosted summit on the future of work

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Video Innovations Keep Coming

Video providers, having conquered the mechanics, are now focusing on engagement.

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Cisco Takes Aim at Collaboration Friction

Never before has the collaboration portfolio been so aligned – across the business and into the contact center

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The Future of UCaaS Can be ‘Seen’

After decades of delays, video has arrived, and is becoming the new voice.

Who Should Acquire Avaya?

Here’s my list of potential suitors.

Google’s CallJoy May Be Misleading

This SMB service is an exceptional value for what it does, but it comes with several gotchas.

What We Can Learn from the Zoom IPO

Competition will intensify, but as the company has shown all along, it’s not to be underestimated.

Google Voice Wants to Hangout

Google intends to use its leadership in AI as a primary means of differentiation in the enterprise communications space.

Mitel Uses Talkdesk to ‘Youthenize’ its Portfolio

A clever alliance that benefits both companies is indicative of how CCaaS is changing.

AI: An Invitation to Rethink What’s Possible

At Enterprise Connect 2019, AI was broadly about computers performing human-like behaviors and learning from tagged data and outcomes.

And Action! …able Analytics at EC19

The results are in, and we have an exciting Innovation Showcase on tap this year at Enterprise Connect.

Insights into the Video-First Enterprise

Expect plenty of video conferencing news at Enterprise Connect 2019.

Analyze This

Actionable analytics is the focus of this year’s Enterprise Connect Innovative Showcase; submit now!

My Takeaways from Time Spent with Avaya

The company carries on in transitioning its diverse portfolio from products to services.