Flexible Work Has its Bright Side… and its Dark Side

Top takeaways from a Fuze-hosted summit on the future of work

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Video Innovations Keep Coming

Video providers, having conquered the mechanics, are now focusing on engagement.

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Cisco Takes Aim at Collaboration Friction

Never before has the collaboration portfolio been so aligned – across the business and into the contact center

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The Future of UCaaS Can be ‘Seen’

After decades of delays, video has arrived, and is becoming the new voice.

Who Should Acquire Avaya?

Here’s my list of potential suitors.

Google’s CallJoy May Be Misleading

This SMB service is an exceptional value for what it does, but it comes with several gotchas.

What We Can Learn from the Zoom IPO

Competition will intensify, but as the company has shown all along, it’s not to be underestimated.

Google Voice Wants to Hangout

Google intends to use its leadership in AI as a primary means of differentiation in the enterprise communications space.

Mitel Uses Talkdesk to ‘Youthenize’ its Portfolio

A clever alliance that benefits both companies is indicative of how CCaaS is changing.

AI: An Invitation to Rethink What’s Possible

At Enterprise Connect 2019, AI was broadly about computers performing human-like behaviors and learning from tagged data and outcomes.

And Action! …able Analytics at EC19

The results are in, and we have an exciting Innovation Showcase on tap this year at Enterprise Connect.

Insights into the Video-First Enterprise

Expect plenty of video conferencing news at Enterprise Connect 2019.

Analyze This

Actionable analytics is the focus of this year’s Enterprise Connect Innovative Showcase; submit now!

My Takeaways from Time Spent with Avaya

The company carries on in transitioning its diverse portfolio from products to services.

What to Expect from Cisco Collaboration

It’s becoming clear now that they’ve been busy at Cisco, and we are in for an unveiling in terms of both updates and roadmap.

No More UC MQ

Market research firm Gartner changes up its reporting strategy for a maturing UC market.

Creating Automagical Communications

This is the year that we prioritize doing more with less (or the same) in communications and collaboration.

Cisco Vet Jonathan Rosenberg Goes All-In on SaaS

New Five9 CTO and head of AI talks about his career transition and the opportunities that lie ahead for him and the company.

2018 Acquisitions: My Picks for the Top 10

When a company announces an acquisition, it can be hard to predict if it will be transformative or forgotten. For example, Cisco’s acquisitions of Webex (2007) and Tandberg (2000) significantly shaped the company’s collaboration business. On the other hand, few…

Microsoft Edge Gets a Competitive Upgrade

Earlier this month, Microsoft said it intends to adopt the Chromium open source project for the development of its Edge browser. More specifically, the rendering engine and Javascript system currently in Chrome will be adopted within Microsoft Edge. Many are…