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Don’t Be Confused by Multifaceted Approaches to Multicloud

Multicloud means different things to different providers; enterprises are advised to evaluate claims carefully.

ALE, RingCentral Collaborate on UCaaS

Instead of going it alone, Alcatel-Lucent Enterprise (ALE) has decided to leverage RingCentral’s global reach in its UCaaS pursuit.

Video: So Much to See

New video innovations improve how we appear on camera, make eye contact more natural, address security concerns, and much more.

3 Apps to Enhance Customer, Partner Collaborations

ScreenMeet, ScheduleOnce, and DocuSign are a few apps that can help teams collaborate with customers and partners beyond the walls of their enterprise.

EC20 Innovation Showcase: Securing Communications

Shining a light on real-time policy enforcement, zero-trust identity management, AI-based compliance, and end-to-end encryption for UC and collaboration

5 Trends Poised to Change the Contact Center

The shift from product to service is opening up new opportunities to improve and deliver customer engagement.

It’s Time to Fix Email

Find out what developments happened this month that could curtail our use of this historical messaging system.

EC20 Innovation Showcase on Track… and Just in Time

Assuring the security and privacy of communications and collaboration data is more important now than ever

4 Post-Pandemic Trends on the Rise

Less demand for commercial real estate, a mortally wounded office space – these changes make it necessary to revisit prior conclusions and assumptions.

UC with No Strings Attached

A new hardware device enables a small business to leverage a fixed wireless connection for its data and UCaaS needs.

3 Apps to Make WFH More Collaborative

As enterprises try to solve the collaboration puzzle, providers like Sneek.io, Front, and Prodoscore are doing their part to facilitate WFH during COVID-19.

On Google Meet & the Race to Zero

With a new slate of announcements, Google continues to give its conferencing app some much-needed attention… as interest in meetings explodes during COVID-19 crisis.

The Rise of the Barefoot Agent

In this new reality, at-home agent technology is well-prepared.

Zoom Has a Remarkable Week: App Becomes Household Name

In the first three months of 2020, Zoom saw a twenty-fold increase in usage as it just reported it hit 200 million daily users – but now the company must urgently rebuild goodwill and trust.

Inside our new Reality: Musings from a Zoom Virtual Event

Company showcases an impressive unified offer that utilizes a single application on a single framework.

Poly Expected to Make More Remarkable Changes at EC20

Product launches and updates came steadily and frequently throughout the past year.

Journey of Becoming a Re-engaged Customer

Make customers feel heard and wanted or risk losing loyalty.

G Suite ‘365’: Google Finally to Deliver Unified Client?

Google is great at ideas, but tends to leave the implementation to others — namely, Microsoft.

Avaya: Rising from its Ashes

What to expect next week at Avaya Engage

Securing Our Communications: More Innovation, Please!

The innovation Showcase at Enterprise Connect 2020 will feature needed solutions for improved enterprise security.