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Numonix RECITE 3.0, Beyond Voice

Numonix, a call recording and quality management software developer based in Boca Raton, Florida, releases a new version of its flagship RECITE recording solution. The latest RECITE version 3.0 introduces multi-media recording, specifically the monitoring and recording of chat, video…

The Skype that I Wanted

Colin here. Five years ago everybody used Skype. I used it many times a day to call my contacts across the world. I was starting to use Skype for local phone calls, too. Skype was destined to be my device-independent…

Blabbing with Kevin #Skype4B

I did another Blab – this time with Kevin Kieller and we blabbed about Microsoft Skype for Business.  I asked him some tough questions like why IM doesn’t always work.  Matt Landis also popped in. This Blab had a technical difficulty…

The OS for the Enterprise

Back in the days when I had the Director of IT title, the OS discussion was relatively limited. Windows. But it isn’t so simple any more. The server side has Windows, Linux, and hypervisors, and public cloud options. The client…

Skype4B and PSTN UCaaS is an E-Ticket Ride

Admission at the Disney parks now covers all the rides, but it wasn’t always that way. My dad worked at TRW and what I considered to be the biggest benefit of him working there was “TRW Night At Disneyland” simply because…

Dear Dave 1

In May, Dave Maldow and I recorded a conversation dubbed Chatting with Dave.  There’s quite a bit of overlap between UC and video, and I really enjoy my conversations with Dave. This time we decided to record responses to letters…

Big Break for Microsoft Phones

Microsoft got rid of Nokia, and everyone is talking about the death of Microsoft Mobile. I think otherwise – getting rid of Nokia was probably the best thing that could happen for Windows mobile phones. Pre-iPhone, Microsoft was on a roll…

Why the Slack Bubble Will Burst

Slack is a fascinating phenomenon. The company was only launched 16 months ago. Last April, it reported 750k “active users.” It is a freemium business application with an unusually high conversion rate (+25% of its users pay for services). Slack…

Keeping up with the DiDatas

The channel is changing, and the Solution Integrators (SIs) and Global Solution Integrators (GSIs) are the benefactors. Dimension Data (DiData) is living proof. The UC/Telecom industry has predominately relied on local VARs or dealers to sell and support their products to…

EC15 Keynotes Microsoft

In this four part series, I will examine each of the keynote presentations at Enterprise Connect 2015. Sorry about the delay, but I took spring break off with the family. The keynotes, in order of delivery, were: Rowan Trollope of…

What to UC in 2015

2015 is off to a bold start. Here’s a handy guide for some of the drama to watch for this year. ALUE ALU who? With regards to ALUE, most of us fell asleep while its parent worked to unload it….

Wake Me For Windows 11

The last Apple product I bought was a classic iPod. I don’t buy into iOS, but I certainly do respect Apple. Many believe this act of defiance makes me a Microsoft fan. I do buy their products, but respect is…

Starting A Video Call On-Time

I do prefer video conferencing over audio-only meetings, and I find myself increasingly annoyed with audio-only forums. The audio-only call remains popular, but the excuses are getting weaker, like bad hair day. However there is one frequent complaint that actually…

Split-Up or Shut-Up

In a recent interview, investor superstar Marc Andreessen told Bloomberg’s Emily Chang at the Salesforce Dreamforce Conference on Wednesday.  that if a technology company is more than 20 years old, then “they’ll probably benefit from being broken up, and many of them…

Lync, Skype, and IM

I can’t recall when I started using Skype – probably around 2007. It’s incredibly useful – at least it was. I’ve begun removing contacts from Skype because their presence indication is always green/available. Presence is one of the key features…

MS a UC SP?

Every premises-based vendor eventually needs to make a decision on its cloud strategy. Enable others to become UCaaS providers, become a UCaaS provider, or both. 1) Enable Providers: This is the popular and easiest option. Cisco, Avaya, ALU, and Unify all pursue this strategy….

MS Lync Update

Last week was LyncConf14, in Las Vegas. I’ve been composing my thoughts in my first Wainhouse research note, but wanted to share a few things here. Impressed. My trip summary is: Resistance is Futile. Lync and Skype are no longer…

Cisco Pulls a Rabbit out of its WebRTC Hat

Pigs must be flying because H.264 is free. What? No pigs flying? Hmmm – maybe this isn’t free. Cisco, in a bold attempt to end the WebRTC codec debate, has done the impossible. Cisco is offering an Open H.264 for…

Forbes is Right – So What

Forbes published a tirade on Microsoft on Jan 2 titled Microsoft is Fast Turning Into a Sideshow. Roger Kay makes some compelling points that Microsoft is not as influential as it once was, and that it has missed or blown…

The Two Sides of Microsoft

I am not a fan of Apple, so many people assume that I am a Microsoft fan. Actually, I’m not really a fan type. Call me paranoid, but I’m convinced all these companies just want my money and don’t really…