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WATS Service

WATS, or officially known as Wide Area Telephone Service, was an outbound only service that would offer customers discounted long...

Spirit of Service

I worked for and deeply admired the old Bell System. There was an obsession with quality and with service. Every...

Pre-800 Toll Free

Do you know that during the early planning of toll-free (inbound paid) service there was no notion of using the...

Tele-Lights

In 1982~1983 I had the pleasure of sitting in the next cubicle over from one of the people who refined...

The Bell System

The Bell System was an amazing organization. They were able to respond to disasters in emergencies in a highly coordinated...

Analog was Faster

This may surprise you, but analog central offices could from the outset and up to their demise transmit data faster...