Menu

Post 11, Avaya 2018

There’s been lots of Avaya coverage recently, both here on TalkingPointz and everywhere else. Avaya is the most misunderstood UC and contact center company in the industry. That’s because everything just changed, and the dust is still settling. One of…

Avaya: Success in 2018 and Beyond?

This article presents the author’s views on what Avaya needs to do to ensure success following its emergence from bankruptcy in 2017. These views are informed from long observation of Avaya’s performance and actions in the broader communications market in…

Avaya Engage 2018 NOLA

It’s a whole new Avaya. As part of my commitment to do more video in 2018 – here are my first thoughts from New Orleans. TalkingPointz will be publishing a full research note on Avaya next week . More videos…

Avaya Bouncing Back . . . Maybe

It is hard to say when Avaya’s Chapter 11 process started. Was it last January when the company voluntarily started the process? Perhaps last year when it was unable to find a buyer? Was it about eight years ago when…

Avaya FAQ

Earlier this year Avaya filed for chapter 11 protection to reorganize its debt structure. In April, Avaya submitted it reorganization plan. Revisions on 8/8, shown in red. Today Avaya made several important announcements. Most surprising, Avaya reached a voluntary and…

Avaya’s Zang Office UCaaS

About a year ago (in March 2016), Avaya entered into the cloud-based communications platform-as-a-service market, announcing the new Zang subsidiary and new application development environment where developers and end users can build and deploy custom communications-enabled applications for mobile devices,…

Times Are Changing #EC17

Tech conferences come and go, but Enterprise Connect (EC) has some impressive staying power. Remember VON, Enterprise 2.0, Web 2.0? All important, but relative flashes in the pan. I’ve been attending Enterprise Connect since it was called VoiceCon. This will be…

New Avaya 2Pager

I’ve been asked regularly about my opinion on Avaya ever since attending Avaya Engage. My answer is “it’s complicated.” In many ways everything is just great. The conference was well attended. The mood was good. The vendors in the expo…

At $6 billion, is the Avaya debt too much to overcome?

After Avaya Inc. filed for Chapter 11 bankruptcy protection last week, reactions ranged from worry to relief. Avaya filed voluntarily with the stated objective to improve its structure. The filing affects Avaya and most U.S. subsidiaries. Most foreign affiliates are…

Avaya Running out of Options to Avoid Ch11

I expect Avaya to file Chapter 11 bankruptcy very soon, perhaps as early as next week. I had previously thought Avaya would avoid Chapter 11. I knew the leadership team had a complex plan to sell the contact center business,…

My Avaya FAQ

The only thing interesting in yesterday’s WSJ article on Avaya is the headline: Avaya: How an $8 Billion Tech Buyout Went Wrong. The headline describes an article I’d like to read – for prior to the buyout, Avaya was an…

Happy Thanksgiving Avaya Debt Holders

WSJ reports that Avaya is weighing a chapter 11 bankruptcy and nearing a deal to sell its call-center unit. About frickn’ time. I am ready for a new Avaya. This current one is too stressed. That’s what comes with RIFs,…

Avaya IP Office R10, Hybrid Cloud & More

Avaya continues to evolve its IP Office communications platform for small and mid-size organizations and enterprise branch offices. With the latest Release 10, the emphasis is not on new features or applications, but instead on improvements related to system architecture,…

Avaya Not So Guilty

Ten years ago Avaya filed a lawsuit against a partner named Telecom Labs in Washington state. Avaya felt that Telecom Labs (later renamed to Continuant) was performing unauthorized maintenance services on Avaya equipment. Telecom Labs countersued that Avaya’s approach to…

A Fork in Avaya’s Road

There is quite a bit of speculation about Avaya’s near term future. As you may recall Avaya announced plans to evaluate options regarding its capital structure. I wrote about this here. Based on gossip and chatter, it seems that something…

Newz Snippets Spring-2016

Sometimes being succinct, yet thorough, and presenting details without fluff and hype is refreshing. Here, we round-up recent advancements around business telephony and unified communications products and services – in a brief, quick-take type of format. Read about some of…

Teaching Mom About PaaS

Despite the fact that I wasn’t born in Missouri, I am very much a “show me” kind of a guy. Abstract technology only excites me so much and I need to touch, see, or hear something before I’m convinced it…

Avaya’s IP Office in the Cloud

Avaya is moving quickly in rolling out cloud services for the mid-market based on IP Office, now offering two options for its channel partners – (1) a partner-hosted, partner-branded cloud service available globally (Powered by Avaya IP Office) and (2)…

The Big Zang Theory

A theory regarding the Zang Universe.   During his keynote at Enterprise Connect, SVP of Engagement Platforms Gary Barnett referred to Communications Platform as a Service (CPaaS) as a “hyper-growth” market that represents a $7.5 billion opportunity. His next announcement…

Avaya Partners of the Year + 2Pager

Just published a new 2Pager on Avaya. This year the Avaya Executive Partner Forum (AEPF) took place in San Diego. Last year it was in Cancun, and while that may sound more exotic I’ll take San Diego. Although named for partners, the…