A CEO for the Customer Obsessed
Last November, 8×8 named Samuel Wilson, who had been CFO since June 2020, its interim CEO. Then it proceeded to kick-off a search for a real CEO. CEO searches are complicated. Sometimes they are done in secret, but nothing says…
David Sipes Answers the Call at 8×8
8×8 is one of the most innovative companies in UCaaS. It was one of the first to launch Teams Direct Routing. It just released a new Agent Workspace. Last year it launched its XCaaS brand and 8×8 Front Desk. The…
Forbes is Sensational
I frequently come across misleading headlines. Usually, these are from the shadier click-bait sites that are more concerned about total views than retaining an audience. I thought Forbes was better, but I came across two posts recently that were deceptive….
8×8 Builds Out X Series
This summer, 8×8 officially rolled out its new X Series that combines all 8×8 unified communications and contact center services as a single platform, bringing together 8×8’s separate Virtual Office, Virtual Contact Center and ContactNow cloud-based products as a continuum…
A Year in SMB
More options are always a good thing, and in that sense, 2017 was a good year for small and mid-size businesses (SMBs) seeking new business communications solutions. Market statistics vary, but all agree that the SMB opportunity is a massive…
8×8 Differentiates New X Editions
Unified Communications as a Service (UCaaS) provider 8×8 recently introduced three new competitively-priced cloud-based user bundles, the 8×8 Virtual Office “X” Editions. Each of the new editions (X2, X5 and X8) comes with popular enterprise telephony and UC functions, but…
Tuesday Keynotes (Apple, Slack)
Last Tuesday there were two events with keynotes: Apple and Slack. Both left me whelmed. Let’s start with Apple. The big reveal of the iPhone X was a big disappointment. Let me count the ways. Apple has more leaks than…
2Pager on 8×8’s Communications Cloud
On March 8, 8×8 issued two press releases that describe 8×8’s vision of a Communications Cloud. What does it all mean? Download this 2Pager. For additional information see my post on NoJitter. See other TalkingPointz 2Pagers here. The press releases…
Newz Snippets Spring-2016
Sometimes being succinct, yet thorough, and presenting details without fluff and hype is refreshing. Here, we round-up recent advancements around business telephony and unified communications products and services – in a brief, quick-take type of format. Read about some of…
Cloud Contact Center: Watching the Shift
Acceptance and adoption of hosted/cloud solutions for business telephony and unified communications is well underway. This includes a shift toward cloud contact center services as businesses recognize the benefits in subscribing to a contact center solution “as-a-service” rather than purchasing…
Match the EC13 Vendor to its Tagline
Pop quiz, here’s ten UC taglines spotted at the recent Enterprise Connect (#EC13) conference. Can you match the vendor to its tagline? Vendors Taglines 1 8×8 A Amplify Teams 2 Aastra B Click. Connect. Collaborate 3 Avaya C Cloud Solutions…
UCaaS MQ – Does Platform Matter?
Gartner recently published its UCaaS Magic Quadrant Report for North America. The Gartner MQ reports are about the closest thing this industry (and many other industries) have to the Academy Awards. Gartner does a great job in putting this stuff together. Like…
Voice in the Clouds
The voice in the cloud is not the creator of the universe, but rather some 800 service providers after your wallet. And they are getting it. Hosted voice and UCaaS is growing at an impressive clip. The premise vendors can’t…