Social Blue

January 10, 2012 by Dave Michels

IBM is an impressive company – It has lived through more computational generations than any other. The company doesn’t have the fan base of say an Apple, or the fight evil of Google – but it does have impressive credentials...

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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Fetching Agent Support from Balto

June 14, 2022

Artificial Intelligence is changing every aspect of the contact center: self service, augmented agent, QM, scheduling, and coaching – to name a few. Balto does agent coaching. It’s bots listen and provide agents real-time tips on how to improve their…