For several years of hard phone v softphone debates, I’ve maintained that the correct answer is a reinvented hardphone. Cisco provides the model with its DX650 video endpoint. I wrote about it when it was launched, and it’s grown on me because it represents a new expectation for desktop UC.
Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.
