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Poly

Yes, Poly. A simple, two syllable word is the new name of the combined Plantronics and Polycom. I had heard...

#CCTR at #EC19

EC is next week. I expect it will be, as usual, the busiest week of the year. Not only are...

Weird Phones

Phones are getting really weird these days. Some of the phones have screens on both sides. Some of them unfold...

The CX Gauntlet

I was talking with a support rep at a health insurance company today and he revealed a practice that floored...

Avaya Engage 2019

Just got back from Avaya Engage in Austin Texas. The quick summary is Avaya is doing lots of great things,...

Microsoft Teams 2019

At the beginning of 2018, Microsoft unveiled an aggressive roadmap for Teams, which only a few months earlier celebrated its...

The Hawthorne Effect

One of the more interesting discoveries of the Bell System was the “Hawthorne effect”.  The discovery was that the mere...

RCS is Coming

2019 will be the year that RCS moves from tech punchline to reality. One never knows if a Google initiative...

Apple’s Excuses

Apple has reported disappointing sales, particularly in China. Apple CEO Tim Cook at partly attributed the weakness to “a slowdown...

My 2018

It’s that time again, time for my longest post of the year – my annual report post. This is where...

Avaya Investor Day

The new Avaya hosted its first investor analyst conference.  If you are not familiar with investor conferences, they are curious...

Vidyo Nailing Healthcare

Just about every enterprise comms company claims to have vertical strategies, and invariably those verticals are government, education, and healthcare....

November Quipz

All month it felt like a slow news month, then I wrote the recap. Several big events: re:Invent, OpenTalk, BroadSoft...