Omnichannel: The Next Big Thing… Again Exploring why today’s omnichannel contact centers need to include support for messaging and video Exploring why today’s omnichannel contact centers need to include support for messaging and video Remember when we called them call...
Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.
