Omni-Channel Capabilities in the Contact Center

by Don Van Doren

The topic of this week’s Industry Buzz podcast is omni-channel capabilities in the contact center. The UCStrategies team welcomes guest Karina Howell, Solutions Marketing Manager for Contact Center at Interactive Intelligence. Don Van Doren is the moderator, and is joined by Blair Pleasant, Steve Leaden, Jon Arnold, Art Rosenberg, Marty Parker, Roberta J. Fox, and Dave Michels.