I thought November would be a pretty quiet month, but it just wasn’t so. I just completed the Quipz Report for November which highlights what and why I considered important in enterprise comms this month. Quipz is a premium subscription service that includes monthly news and research reports. Although each story is indeed a short quip (skimable), November’s report came out to 16 pages.
Lead story notes that the two big events this month were Dreamforce and Re:Invent – not your typical venues for enterprise communications news.
Each month I try to put the stories into logical categories (messaging, UC, mobile, etc.), but as everything converges it seems to be an impossible task. For example, I put most of the AI stuff in the Emerging Technologies category, but shouldn’t the Talkdesk announcement about AI be under Contact Center? And if I move that to there, then does Avaya’s AI news go there or under UC?