Genesys Xperience’19 #Xpr19

June 12, 2019 by Dave Michels

This week I attended the Genesys user conference: Xperience’19. Very interesting event, and here’s my on-site video recap:

Announcements made at Xperience’19 include:

Customer Innovations Awards
Genesys AI Unlocks Better, Faster, Hyper-Personalized Customer Engagement
Entel Improves Efficiency with Genesys AI
Genesys Cloud: One Platform to Power Innovation and Personalization

By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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