Generative AI Not Likely to Increase Customer Satisfaction

December 07, 2023 by Dave Michels

In most cases, generative AI solutions to won’t raise the bar of CSAT. Instead, it will be justified to reduce expenses.

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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