Frost and Sullivan recently recognized Digium’s Switchvox UC solution for “exceptional value.” The award comes out of Frost’s Best Practices Research effort where the firm makes an effort to “determine how best-in-class companies worldwide manage growth, innovation, and leadership.”:
“Based on the findings of this Best Practices research, Frost & Sullivan is proud to present the 2011 North American Customer Value Enhancement Award in SMB Unified Communications to Digium [Switchvox].”
You never know which awards (or quandrants) are bought and paid for and which ones are earned. This one sounds pretty impressive to me, so I inquired a bit to find out more. It was earned.
I’ve watched Switchvox mature over the years. It was a start-up (Fourloop) that offered a software only solution just a few years ago. They took the Asterisk source code and turned it into a turnkey supported and idiot-proof telecom solution providing a great example of how to create revenue from open source. Such a good example that Digium bought the company in 2007. This was one of those acquisitions that falls into the ‘brilliant’ category. It legitimized both Asterisk and Switchvox as a feature rich supportable solution, it separated Switchvox from the herd of Asterisk PBX also-rans, and brought a whole new perspective to Digium.