the rate of change and shorter technical lifespans of today’s technology buys exacerbate a longstanding situation. Generally speaking, technical investments continue to work as initially expected, but even as they keep plugging away, expectations, requirements, and available alternatives rapidly change. End-user preferences, technical obsolescence, and inter-mingled solutions all conspire to shorten the long-term viability of IT solutions. No sector of IT is more victimized by this phenomenon than communications. Prior to UC, a voice PBX investment could serve an enterprise for 5-10 years.
Clearly, IT organizations need to address current known requirements, and must do so quickly. But IT must also accept that end-user requirements are shifting faster than the technology itself. For these reasons, IT organizations must prioritize solution flexibility.
White paper sponsored by Mitel.