David Danto Presentation for InfoComm 2026 – Choosing Wisely
David J. Danto’s presentation at InfoComm 2026 focuses on a growing challenge in the AV, collaboration, and unified communications industries – choosing long-term technology partners wisely. Across the industry, some vendors have significantly reduced staffing levels, often in pursuit of cost cutting, restructuring, or pivots toward AI-driven initiatives. While workforce changes are a business reality, those reductions can directly impact the quality of support, service continuity, and customer experience long after systems and services are deployed.
This presentation explores how customers, consultants, and procurement teams can better evaluate vendor stability and support commitment during the purchasing process. Included are examples of language that can be incorporated into RFPs and purchasing documents to help identify – or potentially disqualify – providers that have undertaken substantial workforce reductions without maintaining appropriate service and support commitments.
The presentation is not intended as a moral or political statement about layoffs or workforce strategy. Instead, it examines the practical business impact on customers when experienced support, engineering, and customer success personnel are no longer available to support deployed products and services over their operational lifespan.