Skip to Navigation Skip to the Content of this Page Back to the Accessibility Menu Privacy Policy
Talking Pointz Menu
  • Home
  • About
  • Services
  • TalkingPointz Insider
  • Content Library
  • Contact
  • Search
  • TalkingPointz Insider
All Access

Cisco Nabs CloudCherry

August 26, 2019 by Dave Michels

Today, Cisco announced its intent to acquire CloudCherry, a Customer Engagement Management (CEM) company that will soon reside in Cisco Collaboration’s Contact Center division.

San Jose Calif. – August 26, 2019 – Cisco (NASDAQ: CSCO) today announced its intent to acquire privately-held CloudCherry based in Salt Lake City, UT. CloudCherry is a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. Predictive analytics help contact center agents make real-time journey modifications such as up and cross-selling, discounts, service modifications and more, to meet customer needs and improve loyalty. Together, Cisco and CloudCherry will help companies transform their contact center from delivering reactive care to providing predictive support and move from isolated customer interactions to cohesive, engaging experiences for improved business outcomes.

<

Today, Cisco announced its intent to acquire CloudCherry, a Customer Engagement Management (CEM) company that will soon reside in Cisco Collaboration's Contact Center division.

San Jose Calif. – August 26, 2019 – Cisco (NASDAQ: CSCO) today announced its intent to acquire privately-held CloudCherry based in Salt Lake City, UT. CloudCherry is a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. Predictive analytics help contact center agents make real-time journey modifications such as up and cross-selling, discounts, service modifications and more, to meet customer needs and improve loyalty. Together, Cisco and CloudCherry will help companies transform their contact center from delivering reactive care to providing predictive support and move from isolated customer interactions to cohesive, engaging experiences for improved business outcomes.

It's an interesting move for several reasons. Download this TalkingPointz Research notes for all of the need-to-know Talking Points.

The report can be purchased here, and was already sent-out/included to all TalkingPointz Premium Subscribers.

LoginorBecome a Member to Continue Reading

Not everything in life is free.

TalkingPointz has no ads, so some content and reports are limited to subscribers. It’s an exclusive club, yet is currently accepting new members. Subscriber content is unfiltered and opinionated. Can you handle it?

There are several ways to stay informed:

  • Visit this site regularly.
  • Receive new posts in your email once a week.
  • Become an Insider or All Access Subscriber for alerts and access to uncensored content.

Become a Member from $49 / month

By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

© 2023 TalkingPointz. Privacy & Site Map.
Web Design by ClickNathan
  • TalkingPointz on Facebook
  • TalkingPointz on Twitter
  • TalkingPointz on LinkedIn

Purchase this Research Paper

You can login or sign up for a membership to this site above--which will grant you access to all research papers--or make a one time purchase using the form below.

  • American Express
    Discover
    MasterCard
    Visa
    Supported Credit Cards: American Express, Discover, MasterCard, Visa