DogWalk Update

Too much travel, so I need to double-task – dog walking and blogging.

HP | Poly First to Offer a ‘Single-Vendor’ Zoom Intelligent Director Solution #Zoomtopia

One of the challenges with Zoom Rooms and Microsoft Teams Rooms is that neither vendor makes hardware. Hardware vendors like HP-Poly, Neat, Jabra, and Logi solve this with appliances. The first ones were simple Android-based bars, but room systems continue…

A Conversation with @JeffPulver

I’ve known of Jeff since the 90s. Our circles have huge overlaps, but he largely exited the industry as I was coming in. I managed to attend one VON conference. Although I’ve been a big fan of Vonage for a…

Insider Report September 2023

Curated Enterprise Communications News and Insights from September 2023 Curated Enterprise Communications News and Insights from September 2023 Guest Contributor! Contributing to the TalkingPointz Insider Report this month is Shelly Kramer, Founder and Principal Analyst at V3B. Prior to working…

Generative AI Hasn’t Lived Up to Its Potential — Yet

Microsoft and Google are adding genAI tools to their office productivity suites. Whether these tools will improve productivity remains to be seen.

Google, Mio Team up for Chat Interoperability

With this team-up, Mio has recognized enterprises’ need for interoperability among messaging platforms and positioned itself as a Rosetta stone of messaging.

Insider Report August 2023

The Most Important Enterprise Communications News of August 2023 The Most Important Enterprise Communications News of August 2023 Guest Contributor! Welcome Alan Lepofsky. Alan will be contributing his take on some recent events in this month’s report. Alan worked at…

How to Return to the Office and Work from Home at the Same Time

In an era of increasing weather-related volatility, one way to draw workers back to the office – and improve operational efficiencies — might be to offer a company-built community.

Enlightening Generative AI

A look where Generative AI is going beyond summarization.

RingCentral Announces RingCX, its New CCaaS Offering

RingCentral’s new RingCX solution is intended to expand its reach with a CCaaS aimed at addressing simpler use cases.

RingCentral Expands RingSense Across its Portfolio

RingCentral leverage AI broadly across all aspects of business communications to make interactions smarter and drive productivity improvements

Slack Elevate Enhances Efficiencies, Adds Workflow Capabilities

By providing a sales-centric home within Slack — and multiple access points to Salesforce’s Sales Cloud – the new native Slack experience addresses a frequent user complaint: too many processes in too many different apps.

Avaya Partners Cognigy and Journey Expand Customer Service Capabilities

Both Cognigy and Journey offer Avaya’s contact center customers the opportunity to reimagine their customer experiences, with the latest AI and smartphone technologies.

Does CCaaS Matter?

This new TalkingPointz Research Note looks at the current state of CCaaS and concludes it has become too limited and misleading of a label. CCaaS remains viable, but the industry has expanded beyond deployment models to include a broader focus…

Vonage Protection Suite Offers Counter-Fraud as a Service

Vonage’s approach to fraud protection ties monitoring, alerting, and automated controls to SMS and voice traffic while expanding its two-factor and Number Insight products.

Security Concerns Penetrating Enterprise Communications

As cloud services mature, the differences between enterprise communications providers are less about features and speeds, and more about the robustness infrastructure. And that’s where security comes in. Here are some recent announcements suggesting a more secure future for enterprise…

#InfoComm23 Highlight Reel #IC23

It’s been a while since i attended Infocomm. What an amazing show. – Playlist of all TalkingPointz InfoComm Booth Tours – AVNation Media Podcast

NICE Frees its ElevateAI Transcription Service

NICE sees ElevateAI as an opportunity to build its pipeline: help smaller customers today for free, with the hopes of winning future business.

Microsoft Teams Dances into Global Wireless with Tango Networks

The new solutions expand the reach of Teams to a higher percentage of an enterprise’s workforce, including frontline workers in retail, delivery, transportation, and in-home services, across a higher percentage of the world.

Organizations Should Focus on NPS

There’s a lot of change occurring in Customer Service. AI is disrupting just about every workflow and process, but there are some things that shouldn’t change. NPS, or Net Promoter Score, is a highly effective, yet misunderstood metric that makes…