Phone Repair

One thing that we don’t see much of in the United States are shops that actually fix smart phones. Yes, there is the occasional, rare kiosk that can replace broken screens. But that’s about the extent of it. In other…

TalkingHeadz Podcast with Quentin at BlueJeans

There is no other segment withing enterprise communications that is getting more attention now than video. Actually, most companies are now simply calling it meetings.Because it’s about and as natural as “meetings.” BlueJeans is one of the companies on the…

Securing Our Communications: More Innovation, Please!

The innovation Showcase at Enterprise Connect 2020 will feature needed solutions for improved enterprise security.

The Early History of the Touch-Tone Dial

Most history books will describe how the Touch-Tone dial was introduced in 1962 at the Seattle World’s Fair. But they are a little wrong. In 1958 the Bell System already had trials running with pushbutton telephones. Morris, Illinois was the…

My 2019

It’s that time again, time for my longest post of the year – my annual report post.   You can see previous annual reports by modifying the year in the URL. Let’s start with… The Year in 24 Events  I will…

The Top 10 Acquisitions of 2019

Despite a slowdown in merger and acquisition activity this year, companies like RingCentral, NICE, Ribbon, Five9, Vonage, and others made several key deals.

Dial 9 for Atomic Weapons

All major companies had tie-lines bypassing the Bell System PSTN (Public Switched Telephone Network) by the 1970s. Sprint was selling “bypass” where you could dial a local 7-digit number, then an authorization code, and then your long distance number for…

Has the ‘Focus on Growth’ Mantra Come to a Head in UC?

With uncertain economic times ahead, some cloud-based providers have already pivoted to focusing on profitability over market growth.

Wanted for EC20: Security & Privacy Innovation

The 2020 Enterprise Connect Innovation Showcase will shine a light on interesting new approaches to security and privacy related to enterprise communications.

What Occurred in October?

I post a newsletter every month, but that content is not surfaced on the website. I am working to fix this in 2020. The November news report went out yesterday. IF you are curious what’s in a newsletter, below is…

Avaya Engage Dubai

Last week I attended Avaya Engage in Dubai. This was the third Engage for me this year (Austin, Singapore, and Dubai).  With each event (or interaction or engagement), I leave with something new.  This event took place at the Atlantis…

Cisco Brings Innovation to Rooms, Desks With Latest Devices

It’s a phone; it’s a video solution – wait no, it’s Cisco’s new Desk Pro!

A Tale of Two Messaging Apps

With Yammer and Teams, Microsoft has two competent messaging apps. But is two too many?

Introducing Avaya IX Onespace

Avaya’s Onespace app is streamlining how employees interact, use, and manage enterprise applications – all from a single interface.


Here is my at-site Video from the Vonage Analyst Relations Event and Vonage Campus User Conference in San Francisco. Vonage Campus 2019 from Dave Michels on Vimeo. A few additional considerations. Vonage is a profitable provider that is in the…

Humanizing Collaboration: AI’s Next Frontier?

While AI promises a world of sci-fi wonder, a new paradigm based on blending machine and human capabilities might be the key to the future of enterprise communication.

Will Google Acquire Slack?

I just spent a few days with team Slack at its Spec conference. I’ve had pleasant conversations with both of its founders. They seem sincere to me, that is not a lot of spin. Everyone has heard the story that…

TalkingHeadz with Julien at Workplace by Facebook

A dirty secret about enterprise communications is that it’s rarely the same thing as “enterprise-wide” communications. That’s because most enterprise communications solutions don’t include all of the employees. It has not been practical to include all employees — at least…


Slack continues its role as workstream collaboration pioneer. I don’t typically attend developer conferences, but this was a great opportunity to catch up with Slack.   Slack Spec 2019 from Dave Michels on Vimeo. I wanted to clarify a point…


I thought Zoomtopia was a great event this year. A nice mix of announcements, entertainment, and education (good food too). The main take-away is cloud-speed. Zoom grabbed a space theme this year, but it’s not in orbit — it’s at…