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1-(700) Killed Tie

Tie-lines were operated by every major company in America by the 1970s. They were bypassing the long distance network, are costing the Bell System vast amounts of money, and had become very costly to install and manage. By some estimates,…

G Suite ‘365’: Google Finally to Deliver Unified Client?

Google is great at ideas, but tends to leave the implementation to others — namely, Microsoft.

TalkingHeadz podcast with John Hernandez

They didn’t have marketing clouds when I was young. It was exciting to learn about this new sector, and how a contact center pro like John Hernandez brings it all together. This podcast was possibly the last thing John Hernandez…

More Screen-Share Please

My wife and I are flying together side by side in nice, comfortable business class seats. And, we would like to watch a movie during the 11 hour flight. Let me clarify: we would like to watch a movie together…as…

27 Hours in Phoenix (#AvayaEngage 2020)

Avaya Engage took place last week. I was only able to attend for about 27 hours, yet left impressed. I arrived pre-event on Super Sunday. Avaya rented Chase Field, home of the Arizona DiamondBacks Major League Baseball team for its…

Cisco Collab Update #CiscoCollabAnalystSummit

Cisco hosted a PACKED 2-3 day Analyst Event in San Jose, California. The emphasis on PACKED is legit. I’m exhausted. The bus left the hotel at 7:30 AM and returned 10:30 PM. The first two days were Webex focused which…

CenturyLink Analyst Event 2020

Here’s my wrap up from Marco Island, Fl., #CenturyLinkAR CenturyLink 2020 Analyst event #CenturyLinkAR from Dave Michels on Vimeo.

No Power

It’s winter, a time when there are increased power failures. What can you expect? Comcast sells battery backups for your VOIP service. The battery provides about 8 hours of backup. But those eight ours are pretty worthless. We just had…

Avaya: Rising from its Ashes

What to expect next week at Avaya Engage

Vonage R&D

I did what many call an SAS Day (actually two) with Vonage R&D in Israel. What’s an SAS Day? No one really knows. It’s actually a Gartner term that stands for Strategy Advisory Session. The phrase “SAS day” is used…

Verizon Delaying #5G Internet

I thought I would assist with the interpretation of this recent news story: Verizon is delaying its home 5G internet rollout again Verizon has just realized that 5G frequencies can’t travel very far, as in, they can go about a…

Phone Repair

One thing that we don’t see much of in the United States are shops that actually fix smart phones. Yes, there is the occasional, rare kiosk that can replace broken screens. But that’s about the extent of it. In other…

TalkingHeadz Podcast with Quentin at BlueJeans

There is no other segment withing enterprise communications that is getting more attention now than video. Actually, most companies are now simply calling it meetings.Because it’s about and as natural as “meetings.” BlueJeans is one of the companies on the…

Securing Our Communications: More Innovation, Please!

The innovation Showcase at Enterprise Connect 2020 will feature needed solutions for improved enterprise security.

The Early History of the Touch-Tone Dial

Most history books will describe how the Touch-Tone dial was introduced in 1962 at the Seattle World’s Fair. But they are a little wrong. In 1958 the Bell System already had trials running with pushbutton telephones. Morris, Illinois was the…

My 2019

It’s that time again, time for my longest post of the year – my annual report post.   You can see previous annual reports by modifying the year in the URL. Let’s start with… The Year in 24 Events  I will…

The Top 10 Acquisitions of 2019

Despite a slowdown in merger and acquisition activity this year, companies like RingCentral, NICE, Ribbon, Five9, Vonage, and others made several key deals.

Dial 9 for Atomic Weapons

All major companies had tie-lines bypassing the Bell System PSTN (Public Switched Telephone Network) by the 1970s. Sprint was selling “bypass” where you could dial a local 7-digit number, then an authorization code, and then your long distance number for…

Has the ‘Focus on Growth’ Mantra Come to a Head in UC?

With uncertain economic times ahead, some cloud-based providers have already pivoted to focusing on profitability over market growth.

Wanted for EC20: Security & Privacy Innovation

The 2020 Enterprise Connect Innovation Showcase will shine a light on interesting new approaches to security and privacy related to enterprise communications.