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Cisco Nabs CloudCherry

Today, Cisco announced its intent to acquire CloudCherry, a Customer Engagement Management (CEM) company that will soon reside in Cisco Collaboration’s Contact Center division. San Jose Calif. – August 26, 2019 – Cisco (NASDAQ: CSCO) today announced its intent to acquire privately-held…

Firstline and Deskless Workers

There’s a quiet revolution occurring in enterprise communications that’s changing the use case. This industry has been all about servicing the knowledge worker. It’s kind of hard to define the knowledge, but he/she gets most of their work done with…

TalkingPointz on Google Next 2019

The big news is Google Voice is now GA, but it’s just the latest piece into a larger strategy on Google’s approach to enterprise communications and collaboration. Overview This report focuses on G Suite announcements and momentum related to enterprise…

TalkingPointz Research Enterprise Connect 2019

Obtain this 9 page report on Enterprise Connect 2019 Overview Enterprise Connect is the largest industry event for enterprise communications. The conference takes place annually in March in Orlando, Florida. This year, the vendor keynote presentations were from Amazon, Cisco,…

Microsoft Teams 2019

At the beginning of 2018, Microsoft unveiled an aggressive roadmap for Teams, which only a few months earlier celebrated its one year birthday. The roadmap was so aggressive that I didn’t believe it would happen — it did. Make no…

Slack Frontiers 2018

Slack hosted its second user conference last week, and I was able to attend. This was the first Frontiers, in San Francisco, there’s two more coming up: NYC and London.  The event was well done and provided a good check…

Google Next 2018 – TP Research Note

Google Next took place in July and the company shared a lot of news. Very likely more news that you heard as there are only so many headlines. In this report, I provide a deep dive into two of the…

Contact Center 2018

I have been focused on enterprise communications for about 20 years now. During that time, there has been no topic more boring than contact center — until now. Suddenly, the contact center is where it’s at. It’s not just me,…

TalkingPointz for Cisco Collaboration 2018

Spark is dead, long live Webex Teams. That was just one of the headlines from the Cisco Collaboration Summit in April 2018. Spark is dead, long live Webex Teams. That was just one of the headlines from the Cisco Collaboration…

TP Research Note: Enterprise Connect #EC18

Enterprise Connect is an event unlike any other. I affectionately refer to it as the busiest week of the year. I attended 42 booked meetings and sessions in five days (Sun-Thurs), and who knows how many ad-hoc conversations between meetings…

TalkingPointz for Avaya

Avaya is the most misunderstood UC and contact center company in the industry. That’s because everything just changed, and the dust is still settling. One of the lines in my new research note on Avaya is that the company has…

Vidyo Embedded in the Cloud – 2Pager

No other vendor in enterprise communications solicits such broad reactions as Vidyo. I think it is one of the most misunderstood companies simply because it’s not quite like any other vendor. Some people see their enterprise solutions and see a…

Quipz Recap for September

Quipz provides short-take opinions on enterprise communications news each month. There’s a lot that happens in this industry. You can download the recap for September 2017 here. TalkingPointz Premium Subscription Quipz provides short-take opinions on enterprise communications news each month….

SfB Online to Move to Teams

Microsoft shocked many with its announcement at Ignite 2017 that Skype for Business Online, its UCaaS offer, will fold into Microsoft Teams. SfB Server will continue to service premises-based customers.  It didn’t shock me. I’ve been expecting this since Teams…

TalkingPointz Premium Subscription

TalkingPointz Insider Subscription is news/analysis service designed to keep readers up-to-date on events, announcements, M&A, and other developments that shape enterprise communications. TalkingPointz travels the world attending corporate and industry events so that you don’t have to.  Senior execs and…

TalkingPointz Quipz for August 2017

I’ve been compiling a monthly report for my recurring customers that has evolved into TalkingPointz Quipz. It provides recap and opinion of the major industry topics over the preceding month. I’ve been compiling a monthly report for my recurring customers…

The Last Pre-Sonus Genband 2Pager

In July, I attended likely the last ever Genband Perspectives.* It’s been a good series of events. This was the first time they upgraded to a west coast venue. In July, I attended likely the last ever Genband Perspectives.* It’s…

arkadin

TalkingPointz 2Pager on Arkadin’s Vision

Arkadin has launched a new video conferencing service, or in their terms a new “Digital Meeting Space.”  It’s an intriguing alternative to say WebEx, Zoom, or SfB for conferencing. The most compelling feature of the new service is its price…

Mitel Next 2017

I was surprised to be invited to Mitel Elite last month because Mitel hosted an analyst event just last Fall – how much can change? Turns out quite a bit! I was surprised to be invited to Mitel Elite last…

2Pager on ALE – Verticals and Rainbow

These are turbulent times for UC vendors as re-invention and innovation are critically important as the basic UC proposition matures. Some companies are ahead of the curve, and some are (fatally?) behind. In many ways Alcatel-Lucent is ahead. The company…

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