Can IBM Do Telephony?

December 05, 2010 by Dave Michels

Last week I wrote at No Jitter: Lotus Foundations RIP. It was a sad one to write, because I thought Lotus Foundations had legs. It was a reasonable best of breed approach for IBM/Lotus fans to get to UC. What...

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By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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Discussion

Anonymous December 30, 2010

You ask some very good questions, Dave, and I don't think there are any easy answers. I think any company can be successful with any technology if they put their heart and money into it. In this case, the cause of IBM's failure may be in unresolved channel issues (which I am not privy to), but I think the bigger problem is in something else you pointed out – customers (except for really small ones)are not ready to buy all-in-one platforms with voice and non-real-time apps on them. As far as MSFT, well, they discontinued Response Point. With OCS/Lync they are betting on Exchange as their big Trojan horse.

Elka Popova, Frost & Sullivan

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