Call Your Own Contact Center

February 19, 2013 by Dave Michels

As a professional Blogolyst in UC, I regularly write about how modern communications infrastructure can deliver improved productivity and collaboration. Especially, via the contact center which can deliver improved customer interactions and experiences resulting with better retention. This is why I am mystified when I come across companies that have the infrastructure, yet deliver piss poor experiences. I normally pick on United. But today I have a new target: Comcast.

By Dave Michels

Dave is an independent analyst and founder of TalkingPointz which is focused on enterprise communications. In addition to this (free and paid) content on TalkingPointz, he contributes to industry sites, can be found at major industry events, and provides advisory services to vendors and financial analysts.

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