Call Your Own Contact Center

by Dave Michels

As a professional Blogolyst in UC, I regularly write about how modern communications infrastructure can deliver improved productivity and collaboration. Especially, via the contact center which can deliver improved customer interactions and experiences resulting with better retention. This is why I am mystified when I come across companies that have the infrastructure, yet deliver piss poor experiences. I normally pick on United. But today I have a new target: Comcast.