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TalkingHeadz with Jeff Lawson, Twilio

Twilio happened on my watch! I remember when the company was created. I remember meeting Jeff (back when he had hair can called Seattle home). I remember not getting it. I get it now. I think it became clear around…

27 Hours in Phoenix (#AvayaEngage 2020)

Avaya Engage took place last week. I was only able to attend for about 27 hours, yet left impressed. I arrived pre-event on Super Sunday. Avaya rented Chase Field, home of the Arizona DiamondBacks Major League Baseball team for its…

Cisco Collab Update #CiscoCollabAnalystSummit

Cisco hosted a PACKED 2-3 day Analyst Event in San Jose, California. The emphasis on PACKED is legit. I’m exhausted. The bus left the hotel at 7:30 AM and returned 10:30 PM. The first two days were Webex focused which…

The Most Important Enterprise Communications News from January 2020

Events The big event in January was the Consumer Electronics Show, and it wasn’t a good year for the “consumerization of IT” crowd. Not many new ideas at all this year. AI, 5G, AR/VR transitioned from breakouts to features. Here…

CenturyLink Analyst Event 2020

Here’s my wrap up from Marco Island, Fl., #CenturyLinkAR CenturyLink 2020 Analyst event #CenturyLinkAR from Dave Michels on Vimeo.

No Power

It’s winter, a time when there are increased power failures. What can you expect? Comcast sells battery backups for your VOIP service. The battery provides about 8 hours of backup. But those eight ours are pretty worthless. We just had…

Avaya: Rising from its Ashes

What to expect next week at Avaya Engage

Vonage R&D

I did what many call an SAS Day (actually two) with Vonage R&D in Israel. What’s an SAS Day? No one really knows. It’s actually a Gartner term that stands for Strategy Advisory Session. The phrase “SAS day” is used…

TalkingHeadz Podcast: Brian Day, CEO Fuze

In this podcast we learn why Boston is a great place for business (and that Bostonians escape to Denver for fun). Why Fuze’s pivot to enterprise is not a pivot, and what Brian wants Fuze to be obsessed with.

Verizon Delaying #5G Internet

I thought I would assist with the interpretation of this recent news story: Verizon is delaying its home 5G internet rollout again Verizon has just realized that 5G frequencies can’t travel very far, as in, they can go about a…

Phone Repair

One thing that we don’t see much of in the United States are shops that actually fix smart phones. Yes, there is the occasional, rare kiosk that can replace broken screens. But that’s about the extent of it. In other…

TalkingHeadz Podcast with Quentin at BlueJeans

There is no other segment withing enterprise communications that is getting more attention now than video. Actually, most companies are now simply calling it meetings.Because it’s about and as natural as “meetings.” BlueJeans is one of the companies on the…

Securing Our Communications: More Innovation, Please!

The innovation Showcase at Enterprise Connect 2020 will feature needed solutions for improved enterprise security.

The Early History of the Touch-Tone Dial

Most history books will describe how the Touch-Tone dial was introduced in 1962 at the Seattle World’s Fair. But they are a little wrong. In 1958 the Bell System already had trials running with pushbutton telephones. Morris, Illinois was the…

My 2019

It’s that time again, time for my longest post of the year – my annual report post.   You can see previous annual reports by modifying the year in the URL. Let’s start with… The Year in 24 Events  I will…

The Most Important Enterprise Communications News from December 2019

Another year (and decade) comes to an end. This month was rather slow, probably because of the midweek holidays. 2019 was a complex year. There were more transitions than usual. Enterprise communications continues to broaden and is (this is impressive)…

Has the Video Interop Cold War Ended?

All year, I’ve been describing 2019 as the year of video-first communications. It’s the year that UCaaS providers decided to lead with video. It’s the year that video communications truly became mainstream. It’s the year that video became much more…

The Top 10 Acquisitions of 2019

Despite a slowdown in merger and acquisition activity this year, companies like RingCentral, NICE, Ribbon, Five9, Vonage, and others made several key deals.

TalkignHeadz with Yaniv at Nextiva

We try to do two podcasts a month. That’s not as easy as it sounds. Both Evan and I travel about 50% of the time, and most of our guests tend to be pretty busy too. It’s unavoidable that sometimes…

Dial 9 for Atomic Weapons

All major companies had tie-lines bypassing the Bell System PSTN (Public Switched Telephone Network) by the 1970s. Sprint was selling “bypass” where you could dial a local 7-digit number, then an authorization code, and then your long distance number for…