Menu

At TalkingPointz we provide insightful, irreverent, and incisive takes on enterprise communications to inform industry insiders who need to know. Take a look around, read and learn, listen and learn, and engage.

See the different types of content we publish regularly:

** Dave Michels’ Premium Subscriber Content

Insider Report October 2022

The Most Important Enterprise Communications News from October 2022 The Most Important Enterprise Communications News from October 2022 October is always a big month for events. It’s the perfect month for events other than the fact that there’s so much…

Einat: Speak Softly and Carry a Big CX

Most CMOs have a lot to say.  Einat Weiss is no exception. She is the CMO at NICE and she’s articulate, technical, and opinionated. However, it’s rare to catch her behind a microphone. She prefers to communicate through her various…

The Emerging Next Generation of Remote Meetings

Videoconferencing technology has come a long way – and it’s still moving toward a better meeting experience.

CCaaS Adoption to Accelerate

Recent announcements and economic changes will accelerate the adoption of CCaaS.

Real-Time Recorded Week 41 2022

I often record these “weekly” updates with Zeus Kerravala, but I don’t normally post them on TalkingPointz. We used to do these about 3 times a month. This year, for various reasons, we slowed down. After about a two month…

Insider Report September 2022

The Most Important Enterprise Communications News from September 2022 The Most Important Enterprise Communications News from September 2022 General Industry News I liked peak-pandemic better: Relatively speaking, the pandemic wasn’t so bad. I’m not suggesting it was fun, and I…

TalkingHeadz with Alan Masarek, CEO of Avaya

When Avaya exited bankruptcy (late 2017), I casually remarked to a friend that Avaya and Vonage should get together. In hindsight, it was a brilliant idea, but at time it was ludicrous. Avaya was free from Chapter 11, had restructured…

Salesforce, Slack Just Changed Team Messaging

Slack takes on Microsoft Office with its recently revealed Canvas feature.

Zoom Phone Local Survivability: Zoom Phone’s Hybrid Moment

The hybrid office conversation needs to extend to resilient architecture. Zoom’s first hybrid workload addresses this need.

Zoom Phone Local Survivability: Zoom Phone’s Hybrid Moment

The hybrid office conversation needs to extend to resilient architecture. Zoom’s first hybrid workload addresses this need.

Insider Report August 2022

The Most Important Enterprise Communications News from August 2022 The Most Important Enterprise Communications News from August 2022 It’s the Economy, Stupid Economists have it made. No one understands the economy, so they are never held accountable for wrong predictions….

Perspectives on Zoom Perspectives 22

I have to admit that I am getting burned out on remote analyst events. I know I should prefer them. Online events are less expensive and more efficient, but we just haven’t nailed them yet. While in-person events are slowly…

TalkingHeadz with Ram Menghani of NEC

NEC is a brand I’ve admired for a long time. I cherished my 17″ NEC MultiSync monitor in the 90s as well as so many other NEC products. I’ve followed its UC solutions closely over the decades. NEC, like Avaya,…

The Convergence and Evolution of Enterprise Calling

The disruptive aspects of enterprise calling convergence have significant impacts on UC/UCaaS providers and channels.

The GoTo CMO, Jamie Domenici on TalkingHeadz

GoTo relaunched this year, and the woman behind that curtain was Jamie Domenici. It’s the UCaaS solution that is clearly targeted at IT decision makers — and you can’t miss it. Prior to GoTo Jamie held various marketing leadership positions at Salesforce…

What Goes Well With UCaaS Meetings?

It’s time to wonder what adjacent services will improve a UCaaS platform’s value.

It’s Time to Make Bots Sound Less Bot-Like

It’s already common for bots to allow us to select their voice from a menu. Why not take it a bit further and allow us to select more human-like voices?

Insider Report July 2022

The Most Important Enterprise Communications News from July 2022 The Most Important Enterprise Communications News from July 2022 The story of the month, of course, was the heat. July was hot!  I read my first serious book on climate change,…

Avaya Braces for Big Changes to Avoid Chapter 11 Again

A new CEO and old problems set the stage for turbulent times ahead at Avaya.

Joe Manuele CEO of NoFilter Not Talking About Sports

Another alumni returns to Talkingheadz, and he’s only added 4 jobs to his LinkedIn Profile between appearances. Joe is one of the kindest execs in UCaaS, and it’s always great to found out what excites him besides hockey. We cover…