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At TalkingPointz we provide insightful, irreverent, and incisive takes on enterprise communications to inform industry insiders who need to know. Take a look around, read and learn, listen and learn, and engage.

See the different types of content we publish regularly:

** Dave Michels’ Premium Subscriber Content

Insider Report February 2022

The Most Important Enterprise Communications News from February 2022 General | Meetings | Engagement | Unified Communications | Financial | Acquisitions | Goodreads This has been a challenging and boring month. Challenging because it’s been fricking cold. Boring because news…

TalkingHeadz: Facebook and Meta Have a Presence in Workplace

One thing about Ujjwal Singh is he has a Presence. Actually, I am not certain that’s true because I didn’t meet with him over Workplace. We could have though – Workplace from Meta is focused on making the virtual workplace…

Is CCaaS Enterprise Ready? Yes!

CCaaS providers are finally penetrating large enterprise accounts.

Zoom’s New Contact Center Offering: Your Calls Are Important to Us

Zoom is strongly associated with video, so it’s no surprise that it would build its CCaaS with native video capabilities.

Getting Intelligent Assistance from Dan Miller of Opus

“While it’s important to acknowledge we’re still in the “early days” in the development and acceptance of Enterprise Intelligent Assistants, the proliferation of chatbots, voicebots and virtual assistants has already reached billions of end users. With a growing audience, the…

Insider Report January 2022

The Most Important Enterprise Communications News from January 2022 Fire Update: It’s been an interesting year so far. As you may recall, the Marshall Fire in Boulder on Dec. 30 impacted my home and neighborhood. The destruction this fire caused…

Take this Job and Hybrid It

The transition from work from home to hybrid is about more than where you work.

We Can Expect CCaaS to Continue to Evolve in 2022

The rate of innovation is spectacular, the provider landscape is changing, and services are expanding.

Please, Your Brand First: TalkingHeadz with Michael Gold of Intermedia

It appears Intermedia is doing quite well. It’s not a particularly well known brand, but that’s by design. Michael Gold, its CEO, gives his partners several options when it comes to go-to-market branding. That’s just one of the features that…

Michael Litt of Vidyard – TalkingHeadz Podcast

If you could see this audio-podcast you would enjoy it more. I know that now, because Michael Litt has a lot to say about video. Transcript: Dave Michels 0:12 welcome to Talking Heads today we have with us Colin Jennings,…

#MarshallFire Update

TalkingPointz World Headquarters is located within the #MarshallFire burn zone. The structure still stands, but it’s damaged. Unfortunately, many of my neighbors lost their entire homes. The #MarshallFire started somewhere in Southwest Boulder sometime around eleven in the morning on…

Insider Report December 2021

The Most Important Enterprise Communications News from December 2021 The new and improved (free) newsletter requires a separate (but free) subscription. Check out Insider Lite to get reflections, content, and selected tweets in near-weekly emails. https://digests.talkingpointz.com/ Our friend the pandemic…

My 2021

It’s that time again: time for the  TalkingPointz annual report.   You can see previous annual reports by modifying the year in the URL. I take back all those mean things I said about 2020. 2021 was bad to the bone….

2022 Unfiltered

At this time of year, there’s lots of posts and videos on the trends and future of whatever. This is the first time though that I was able to share these thought on an entirely new platform. I’ve known Joe…

The Top 10 Enterprise Communications Acquisitions in 2021

It was a big year for M&A – especially if the companies involved were well-positioned to expand on the demands of a geographically distributed, always-on workforce.

Thoughts on Avaya Engage 21

It’s all about experiences. That was the theme of Avaya Engage #ExperiencesThatMatter.  I attended the Avaya Engage conference this month. This event is part user group (IAUG) and part Avaya Expo event. The last one I attended was in January…

4 Communications Providers That Might Go Public in 2022

Dialpad, Genesys, and Talkdesk raised funds recently and might be heading to an IPO, and Intermedia already filed for an IPO, which will have implications for the larger communications industry.

Cullen Improves the TalkingHeadz Standard

TRANSCRIPT Dave Michels 0:12 welcome to Talking Heads today we have with us Colin Jennings, from Cisco. But first, Evan, this is our only episode for December. Happy holidays to you. Evan Kirstel 0:24 Happy Holidays and I’m not sure…

EC 2022 Innovation Showcase: Taking CX to the Next Level

The 2022 edition of the Innovation Showcase will highlight six companies on the cutting-edge of customer service and engagement.

Insider Report November 2021

The Most Important Enterprise Communications News from November 2021 The new and improved (free) newsletter requires a separate (but free) subscription. Check out Insider Lite to get reflections, content, and selected tweets in near-weekly emails. https://digests.talkingpointz.com/ General Industry News This…