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Zoom and Workvivo: It’s a Matter of Time and Place

Last week we learned that Zoom intends to acquire Workvivo. I approve of this acquisition.  First, we need to understand that it’s not often I get to write “Zoom acquired” in a sentence.  Zoom is acquisition reticent. It has only…

Innovation Showcase Interviews

After the Innovation Showcase at Enterprise Connect 23, we created some at-event interviews with the six showcase companies. The Innovation Showcase is the part of Enterprise Connect dedicated to up and coming companies. Every year, we pick a theme and…

TalkingPointz Insider Report EC23

The Most Important Enterprise Communications News The Most Important Enterprise Communications News The main news since the last Insider Report comes from Enterprise Connect. It was a very successful conference, and there’s much to say and process.  This Insider Report…

TalkingHeadz with Brad Hintze of Crestron

Multi-camera video is best demonstrated in large conference rooms, and that can be a challenge in an expo hall. Crestron solved it: We’re going to need a bigger booth. I experienced Crestron’s 1 Beyond experience in an expo booth with…

Stories from #EC23

Dave and Heidi discuss some of the stories from Enterprise Connect 2023. ChatGPT, The Future of Comms, WKRP in CC, and Multi-cam meetings. An Insider Report next week will cover most of the news from EC23. A bigger and deeper…

UJET Launches Native Workforce Management Solution

The WFM offering will help streamline and leverage available operational data

Insider Report 7-3 Mar-23

The Most Important Enterprise Communications News The Most Important Enterprise Communications News Next week is Enterprise Connect. There will be quite a bit of news, so I thought I’d better clear the backlog with this Insider Report. The next Insider…

Celebrating Innovation in Collaboration at #EC23

Presenting the Innovation Showcase Companies to be highlighted at Enterprise Connect 2023.

Vonage Flaunts its Ericsson 5G Connection

The company could be looking to solve the OTT problem at the network layer

UCaaS Licensing Models Add Complexity to UCaaS

As UCaaS providers move toward a more modular pricing model for their services, it’s an open question how features get developed and whether users are willing to pay for them.

Insider Lite #2 2023

This is the free Insider Lite report from TalkingPointz. Hopefully this time it will get emailed to subscribers the day of posting (automation is hard). ChatGPT continues to dominate the news (3 months now). GPT, A Chatbot of a Different…

Time to ReInvent Collaboration?

This year, the Innovation Showcase at EC23 is looking for new ideas in collaboration.

Insider Report 7-2 (Feb 2023)

The Most Important Enterprise Communications News The Most Important Enterprise Communications News This is the second Insider Report for 2023. This one is a bit longer than I wanted. The goal was to publish them more frequently and shorter. Two…

Avaya Files for Chapter 11

Avaya filed a prepackaged bankruptcy with intent to exit Chapter 11 within 90 days—a much shorter process than the company’s 2017 bankruptcy.

TalkingHeadz Podcast with David Petts of Mitel

Mitel is back in the news again – this time for its planned acquisition of Unify from Atos. This podcast only touches on that – the news was very fresh and the deal hasn’t closed yet. However, it’s an interesting…

#ISE2023 Show Floor Videos

Here’s the whole set of videos I made on the show floor at ISE2023 in Barcelona. I am still on the road from this event, so haven’t yet put together my compilation video. These videos only represent a small part…

Five9 Porto

Global expansion is hard.  It doesn’t matter where you start, expanding globally is a series of chicken-egg problems. You can’t have demand for your product or service until you have addressed local/regional requirements – and those usually don’t present themselves…

Bots Rule, Agents Drool

An agent-centric view of customer service remains the gold standard for customer experience – but there’s a strong case to be made that bots are already doing customer service better

Welcome to the New Insider Lite

Welcome to the new Insider Lite, the free TalkingPointz email/newsletter/post subscription. The previous version was hosted on Revue — a Twitter-owned newsletter service that Elon has discontinued. This new format is integrated with TalkingPointz.com. The free subscription will include some…

UCaaS and Cellular Together in Perfect Harmony

By converging mobility and UCaaS, organizations can once again implement a rational enterprise-wide communications plan