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Brian Beutler, CEO and CO-Founder Alianza

The UCaaS industry was really created by independent service providers offering hosted VoIP. Many of these service providers turned to companies like BraodSoft and Genband to obtain the software needed to create their own offerings. The concept still exists, but…

Insider Report March 2022

The Most Important Enterprise Communications News from March 2022 The Most Important Enterprise Communications News from March 2022 The Days of Our Lives: I have often complained that the lowly calendar (Outlook and Google Calendar) has been neglected for far…

TalkingHeadz with Josh Little of Volley

Async comms are old school. Think of real letters and even email – easy, boring stuff compared to real-time communications. Real-time comms are marvelous and largely what the enterprise comms sector was built-on, however it has a few problems. Namely,…

CCaaS Embraces Video Channels for Better Customer Interactions

Video is already normalized among the user base and has business benefits in customer service.

Dialpad Extends Contact Center Capabilities

The relaunched Dialpad AI Contact Center service will include two new products for customer engagement and self-service.

Google Chrome Enterprise Recommended Track Expands Contact Center Partners

CCaaS providers Dialpad and UJET are now verified to meet the technical and support standards for the Chrome browser and Chrome OS.

Using AI in the CC with Gregg Johnson of Invoca

When we hear about AI in the contact center, it’s usually about chatbots and augmented agent. But in this conversation, we hear at how contact center AI can help with sales and marketing. Invoca is doing some fascinating stuff with…

Showcasing Six for Better CX at EC22

It’s clear that customer experience will be a dominant theme at Enterprise Connect 2022.

Mavenir, Crexendo Partner on UCaaS + CCaaS Offerings

Both companies come out ahead as they tap into the larger industry trend of UCaaS and CCaaS converging.

Insider Report February 2022

The Most Important Enterprise Communications News from February 2022 The Most Important Enterprise Communications News from February 2022 General | Meetings | Engagement | Unified Communications | Financial | Acquisitions | Goodreads This has been a challenging and boring month….

TalkingHeadz: Facebook and Meta Have a Presence in Workplace

One thing about Ujjwal Singh is he has a Presence. Actually, I am not certain that’s true because I didn’t meet with him over Workplace. We could have though – Workplace from Meta is focused on making the virtual workplace…

Is CCaaS Enterprise Ready? Yes!

CCaaS providers are finally penetrating large enterprise accounts.

Zoom’s New Contact Center Offering: Your Calls Are Important to Us

Zoom is strongly associated with video, so it’s no surprise that it would build its CCaaS with native video capabilities.

Getting Intelligent Assistance from Dan Miller of Opus

“While it’s important to acknowledge we’re still in the “early days” in the development and acceptance of Enterprise Intelligent Assistants, the proliferation of chatbots, voicebots and virtual assistants has already reached billions of end users. With a growing audience, the…

Insider Report January 2022

The Most Important Enterprise Communications News from January 2022 The Most Important Enterprise Communications News from January 2022 Fire Update: It’s been an interesting year so far. As you may recall, the Marshall Fire in Boulder on Dec. 30 impacted…

Take this Job and Hybrid It

The transition from work from home to hybrid is about more than where you work.

We Can Expect CCaaS to Continue to Evolve in 2022

The rate of innovation is spectacular, the provider landscape is changing, and services are expanding.

Please, Your Brand First: TalkingHeadz with Michael Gold of Intermedia

It appears Intermedia is doing quite well. It’s not a particularly well known brand, but that’s by design. Michael Gold, its CEO, gives his partners several options when it comes to go-to-market branding. That’s just one of the features that…

Michael Litt of Vidyard – TalkingHeadz Podcast

If you could see this audio-podcast you would enjoy it more. I know that now, because Michael Litt has a lot to say about video. Transcript: Dave Michels 0:12 welcome to Talking Heads today we have with us Colin Jennings,…

#MarshallFire Update

TalkingPointz World Headquarters is located within the #MarshallFire burn zone. The structure still stands, but it’s damaged. Unfortunately, many of my neighbors lost their entire homes. The #MarshallFire started somewhere in Southwest Boulder sometime around eleven in the morning on…