2022 Unfiltered

At this time of year, there’s lots of posts and videos on the trends and future of whatever. This is the first time though that I was able to share these thought on an entirely new platform. I’ve known Joe…

The Top 10 Enterprise Communications Acquisitions in 2021

It was a big year for M&A – especially if the companies involved were well-positioned to expand on the demands of a geographically distributed, always-on workforce.

Thoughts on Avaya Engage 21

It’s all about experiences. That was the theme of Avaya Engage #ExperiencesThatMatter.  I attended the Avaya Engage conference this month. This event is part user group (IAUG) and part Avaya Expo event. The last one I attended was in January…

4 Communications Providers That Might Go Public in 2022

Dialpad, Genesys, and Talkdesk raised funds recently and might be heading to an IPO, and Intermedia already filed for an IPO, which will have implications for the larger communications industry.

Cullen Improves the TalkingHeadz Standard

TRANSCRIPT Dave Michels 0:12 welcome to Talking Heads today we have with us Colin Jennings, from Cisco. But first, Evan, this is our only episode for December. Happy holidays to you. Evan Kirstel 0:24 Happy Holidays and I’m not sure…

EC 2022 Innovation Showcase: Taking CX to the Next Level

The 2022 edition of the Innovation Showcase will highlight six companies on the cutting-edge of customer service and engagement.

Insider Report November 2021

The Most Important Enterprise Communications News from November 2021 The new and improved (free) newsletter requires a separate (but free) subscription. Check out Insider Lite to get reflections, content, and selected tweets in near-weekly emails. General Industry News This…

TalkingPointz Research on Ericsson and Vonage

9 page report on Ericsson’s move to acquire Vonage. 1. General On the morning of Monday, Nov. 22, 2021, Ericsson announced it had reached an agreement to acquire Vonage for $6.2B. Both boards have approved the deal.  The deal is…

Ericsson to Acquire Vonage in CPaaS, 5G Play

Ericsson joins the enterprise communications space and looks to tap Vonage’s CPaaS to provide APIs to 5G providers.

Alex(a) Explain Advanced Communications

The UCC story at Verizon is pretty big and includes multiple options for UCaaS and CCaaS. Some of them even include 5G, and some of them even disguise the 5G as ordinary desktop phones. Some of them are Verizon branded…

Why Mitel Went All in on Premises-based PBX

The premises-based opportunity shouldn’t be discounted in the cloud era.

Quick Thoughts on RingCentral and Mitel

It is rare when industry news is both surprising and predictable at the same time. After markets closed yesterday, RingCentral and Mitel announced a new partnership. On the surface it looks similar to previous RingCentral partnerships with Avaya, Atos, and…

Conversing about Conversational AI with Philipp of Cognigy

Transcript Dave Michels 0:12 Tonight Evan and I will be talking to Philip Heltewig, CEO and co founder of Cognigy. But first, Evan, are you in a physical environment or in a meta environment? Evan Kirstel 0:23 I am really…

Insider Report October 2021

The Most Important Enterprise Communications News from October 2021 October is typically the busiest month of the year in terms of UCC events, and 2021 didn’t disappoint. This month, I attended three in-person events. Coincidentally, that’s the same number of…

Talkingheadz with Justin Mitchell of Yac

Remember that scene in Breaking Bad when Heisenberg (Walter White) demands that the drug dealer “say my name”? It was a dramatic conversation that just wouldn’t work over text. That’s because the human voice says a lot (you can quote…

Webex Go Goes

Based on the conversations and questions occurring, I feel a need to explain Webex Go. It’s actually a breakthrough product announcement, but it’s hard to appreciate what’s happening here because some of the benefits sound familiar. From the Cisco blog…

Vonage Buys Into Conversational Commerce

Vonage aims to stake out a claim in the growing area of conversational commerce with its acquisition of

Dialpad is on a Multi-Channel CCaaS Journey

Committing to its CCaaS ambitions, Dialpad acquires omnichannel digital engagement provider Koopid, making it the third such acquisition in the last two months.

Webex is New Again

Cisco is primed to discuss the hottest enterprise communications topics and trends, including hybrid work, at next week’s WebexOne event.

The Application Becomes a Platform

RingCentral unites UCaaS and CPaaS.