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Content Moderation at Work

Many of the rules affecting social media also pertain to enterprise communications. Censorship, net neutrality, and antitrust are hot topics of conversation.

TalkingHeadz Podcast with Anand Janefalkar, UJET

Running any startup is a tough business. Running a CCaaS is even tougher. It has all the joys of other startups (funding, growing pains, establishing a brand, recruiting managers and employees, and building a product) further complicated by established (entrenched)…

Real-Time Recorded, Week 1 2021

Week 1 2021 was a bit light in terms of enterprise comms news, though a huge week for social media. Twitter and Facebook have had a difficult time with the President’s use of social media. On one hand he is…

Insider Report for December 2020

The Most Important Enterprise Communications News from December 2020 Happy New Year! There’s always something magical about a new year. Of course, calendars are a man-made illusion. There’s no more difference between December 31 and January 1 than there is…

2020 Hindsight

As the year comes to a close, it’s time to reflect on just how crappy 2020 was. Actually, all things considered, it was actually a very positive year. .Enterprise communications and collaboration became the most urgent matter to companies around…

TalkingHeadz with Javed Khan SVP of Cisco Collaboration

It’s impressive how much Cisco Collaboration changed in 2020. We can attribute some of this to the pandemic, but more of it goes to Javed Khan. He was promoted to unit SVP and GM mid year and immediately took action…

The Top 10 UC Acquisitions of 2020

From Salesforce buying Slack to Verizon purchasing BlueJeans, 2020 has been another notable year for acquisitions.

TalkingPointz Research #WebexOne Conference 2020

Cisco WebexOne and the Magic of We [This Research Note is available to TalkingPointz Premium subscribers or separate purchase. It is 12.5 pages long. Section 5, Dave’s Thought’s, has 110 TalkingPointz.] Overview Cisco hosted its first WebexOne global conference, a…

Talkingheadz with Craig Malloy, CEO of Lifesize

I remember my first video meeting. My employer at that time, circa 1993, had a big conference room dedicated (though mostly unused) for video meetings. I think it was a Picture-Tel system, but who knows. I think it used ISDN…

Evolution of CPaaS: Voice is Next

Voice-enabled services will be predominantly cloud-delivered from providers of UCaaS, CPaaS, or both. Let’s look at the evidence.

Cisco to Acquire IMImobile

A day before WebexOne, Cisco Collaboration announces its intent to acquire IMImobile.  The purchase price is approximately $730M USD. Analysts were briefed on the upcoming announcements at WebexOne last week, but there were clearly a few gaps in the story…

Mitel CEO Sets Sights on the Mid-Market

Mary McDowell recaps 2020 in this Q&A.

November 2020 Insider Report

The Most Important Enterprise Communications News from November 2020 What a difference a month makes. Things were bleak in the last Insider Report: fires and pandemic with no end in sight and Covid-19 cases spiking against a backdrop of pre-election…

The Top 5 Turkeys of Enterprise Communications in 2020

There’s an awesome channel on YouTube called Real-Time, Connected. Normally, Zeus and I offer a few thoughts (about 10 minutes) on the week’s news. There wasn’t much news on Thanksgiving week so we instead discussed the turkeys of enterprise comms…

TalkingHeadz Podcast with Rory Read, CEO of Vonage

In our effort to get to know Rory we cover a lot of ground in this podcast. We cover his journey to Vonage including IBM wingtips and appreciation for art. We cover the PC world including Lenovo, Dell, AMD, and…

TalkingPointz Research on RingCentral

This research note is 9 pages long and contains TalkingPointz organized into 7 sections (General, Momentum, The RingCentral Portfolio, Customer Engagement, RingCentral GTM, Targeting Legacy, and 64 pointz under Dave’s Thoughts). Available to Premium Subscribers. The report offers a snapshot…

Covid-19 Kills The Video Star

During the Dolby Labs Q4 2020 Earnings Call, President and CEO Kevin Yeaman announced that Dolby is exiting conference hardware: “Going forward into Q1, we’re winding down and exiting conferencing hardware sales, as we will now be fully focused on…

The Need for Speed in UCaaS

Automated testing is a critical step toward rapid innovation.

TalkingHeadz with Cory Doctorow

This was a big deal for Dave – I’m a major fan of Mr. Doctorow. I really appreciate how he makes complex topics so accessible. I thoroughly enjoyed the first two Little Brother books (just started the third), and have…

Examining the Magic Quadrant for UCaaS

Zoom joins the Leader Quadrant, alongside 8×8, Cisco, Microsoft, and RingCentral.