Flying in America: The Gold Standard Has Rust
Let’s be honest: American aviation, once the undisputed champion of the skies, has traded its gold standard for a participation trophy. We used to brag about our rigorous engineering; now, we’re just grateful the wings stay on. The industry insists…
Microshifting is the Remote Era’s Competitive Advantage
Time for 9-to-5 to Die The new term is microshifting, and it represents a structural pivot in workforce scheduling. It signals the definitive end of the industrial-era contiguous workday. For nearly a century, the hassle of commuting dictated the eight-hour…
Insider Report February 2026
Curated Enterprise Communications News and Insights from February 2026 Curated Enterprise Communications News and Insights from February 2026 <Sorry, had some email challenges this month>. Featured NVIDIA, the largest company on the planet, reported impressive fourth-quarter results, including a 94%…
The Blog That Erased $300 Billion
The dramatic market reaction to a paper from Citrini Research and a widely-shared blog post by AI influencer Matt Shumer illustrate three new realities: Viral posts and sensational research on AI are shaking investors. Investors are confused and fearful of…
AI agents are triggering an existential crisis in enterprise software
The air in Silicon Valley — and frankly, in every major tech hub globally — is thick with panic and anticipation. We are witnessing what many are calling the SaaS-pocalypse — a market correction hitting Software-as-a-Service (SaaS) companies with a…
AI is eating everything. You are likely on the menu.
AI hijacked the global conversation about four years ago, and it hasn’t relented for a second. It is now a part of everything—every conversation, every event, every product, every fleeting thought. All of my conclusions about AI two years ago…
Cisco's Double-Tap on Innovation: How AI is Reshaping UC and CX
This is my second action-packed event in two weeks. Last week, I attended ISE Barcelona and this week is Cisco Live EMEA in Amsterdam. Two big weeks for Cisco, and I can tell you the company is not resting on…
Insider Report January 2026
Curated Enterprise Communications News and Insights from January 2026 Curated Enterprise Communications News and Insights from January 2026 Featured The Erosion of the Global Cloud: January 2026 marked a watershed moment for the American brand. Historically, US influence rested on…
Insider Report December 2025
Curated Enterprise Communications News and Insights from December 2025 Curated Enterprise Communications News and Insights from December 2025 Featured AI is not new. It’s been in the background of our lives and careers the whole time, although it’s really been…
Insider Report November 2025
Curated Enterprise Communications News and Insights from November 2025 Curated Enterprise Communications News and Insights from November 2025 Featured This Economy Brought to You By the Letter K: There’s a lot of concern that we are on the cusp of…
Insider Report October 2025
Curated Enterprise Communications News and Insights from October 2025 Curated Enterprise Communications News and Insights from October 2025 Featured Microsoft and OpenAI Happy Again: Microsoft and OpenAI have revised their 2019 partnership agreement, aligning with OpenAI’s restructuring into a Public…
TalkingPointz Deep Dive: 2025 CCaaS Magic Quadrant
Overview Why does TalkingPointz write about the Gartner MQ? TalkingPointz considers the Gartner CCaaS Magic Quadrant reports to be important and influential. They are written by informed analysts with excellent access to enterprise and provider data. Of course, TalkingPointz has…
Insider Report September 2025
Curated Enterprise Communications News and Insights from September 2025 Curated Enterprise Communications News and Insights from September 2025 Featured Did Someone Say Bubble? The difference between a bubble and a new trend is the pop., which makes it difficult to…
How AudioCodes Live Supercharges Your Cisco Environment
WebexOne just ended in San Diego. TalkingPointz has a lot of Cisco-focused coverage from the event (posted and coming), but there were other vendors there, too. Specifically, we met with AudioCodes – it was their first time exhibiting at WebexOne….
Stronger, Faster, Measurable Outcomes
Stronger, faster, and measurable outcomes were the theme of #VerintEngage25. I always enjoy going to Verint events because even though they are hosted by and for Verint, they are general CX events. That’s because every contact center company partners with…
Insider Report August 2025
Curated Enterprise Communications News and Insights from August 2025 Curated Enterprise Communications News and Insights from August 2025 Featured GPT-5 Schizophrenia: GPT-5 reviews show significant variation, attributed to a substantial price increase and the model’s inconsistent performance across different applications….
TalkingPointz Insider Report July 2025
Curated Enterprise Communications News and Insights from July 2025 Curated Enterprise Communications News and Insights from July 2025 Featured The National AI Action Plan: President Trump hosted a landmark AI summit, drawing top Silicon Valley tech leaders to unveil his…
Thoughts on Genesys and Five9 News
On July 31, both Genesys and Five9 made interesting announcements. Here is my take: San Francisco – July 31, 2025 — Genesys, a global cloud leader in AI-Powered Experience Orchestration, today announced $1.5 billion in new investment commitments from Salesforce and ServiceNow,…
Insider Report June 2025
Curated Enterprise Communications News and Insights from June 2025 Curated Enterprise Communications News and Insights from June 2025 Featured In a recent interview, Peter Thiel shared his “stagnation thesis.” It’s the uncomfortable acknowledgement that human innovation has stagnated. He observes…