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April 2020 Insider Report

The Most Important Enterprise Communications News from April 2020 The Virus It’s been a very trying, yet amazing month. The enterprise communications industry shined by keeping organizations and individuals connected. The pressures (personal, organizational, and technical) have been tremendous —…

On Google Meet & the Race to Zero

With a new slate of announcements, Google continues to give its conferencing app some much-needed attention… as interest in meetings explodes during COVID-19 crisis.

The Rise of the Barefoot Agent

In this new reality, at-home agent technology is well-prepared.

TalkingPointz Research: NEC and Intermedia

This week, NEC announced a strategic partnership with cloud-provider Intermedia. NEC has a long, glorious history in communications. The company was founded in 1899 and originally worked closely with Western Electric to create the Japanese telecommunications infrastructure. The company is…

TalkingHeadz Podcast with Sri Srinivasan, SVP GM Cisco Collaboration

The @CiscoCollab team has gone through some big transitions. Some were caused by acquisitions and some were caused by changes in leadership. The big acquisitions were Selsius (1998), Webex (2007), Tandberg (2009), and BroadSoft (2017). Each of them resulted with…

TalkingPointz Research: Verizon and BlueJeans

This week, Verizon announced its intent to acquire BlueJeans: NEW YORK- Verizon Business today announced that it has entered into a definitive agreement to acquire BlueJeans Network, a trusted enterprise-grade video conferencing and event platform. The acquisition expands Verizon’s immersive unified…

TalkingHeadz Podcast with Mary McDowell, CEO of Mitel

There are only a handful of the original PBX makers that successfully transitioned into modern day UC and UCaaS providers.  It does not surprise me that Mitel is one of them. Mitel has an incredible history of innovation and reinvention….

TalkingHeadz Podcast March Insider News with Voicemails

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Will the Conference Return?

The coronavirus will change the way we work. I’ve said this on a few different channels , and it seems to be a popular conclusion. WFH was already growing in popularity for lots of reasons. The virus just accelerated things,…

Zoom Has a Remarkable Week: App Becomes Household Name

In the first three months of 2020, Zoom saw a twenty-fold increase in usage as it just reported it hit 200 million daily users – but now the company must urgently rebuild goodwill and trust.

RCV: RingCentral Gets Video

About a year a go I concluded that RingCentral would need its own video technology. I incorrectly assumed they would acquire an independent video provider. My logic was simple, UCaaS has expanded, and really includes today telephony, messaging, and video….

Insider Report March 2020

The Most Important Enterprise Communications News from March 2020 Events Well, obviously, the big event this month was the coronavirus. Actually, the federal government was studying the pandemic in October 2019, but it took until March 2020 for it to…

TalkingHeadz with Murali Sitaram, GM Yammer

It was wonderful to catch up with Murali, now at Microsoft. The first time we met was eight years ago when he was running Webex Quad. We did this interview. Quad was replaced by Spark, now known as Webex Teams….

Inside our new Reality: Musings from a Zoom Virtual Event

Company showcases an impressive unified offer that utilizes a single application on a single framework.

Is the Internet Going to Break?

We are placing unprecedented demand on our network and computing services. The coronavirus is spreading and with it comes illness, deaths, and fear. The experts advise us to stay home with clean hands, and for most of us that means…

TalkingHeadz Podcast News with VoiceMails 022020

Check out this new TalkingHeadz Podcast where we discuss the top news events of Feb 2020. We are using the Feb TalkingPointz Insider Report as our template. If you are not an insider, and curious what’s in an Insider report,…

TalkingHeadz Podcast with Craig Walker, CEO Dialpad

It’s been fascinating to watch Craig disrupt communications, it’s a show that never stops. Craig popped up on my radar at Grand Central (I still have that number, now associated with Google Voice). But, Craig was busy disrupting before that,…

Virtual Analyst Events

Last week I attended the Zoom Analyst event (#Zoom20). This was my first virtual analyst event as it was for many others — including Zoom. I attend a lot of events, and conclude each year that I should attend less….

Virtually Observing Five9

A few weeks ago, Five9, Inc. (NASDAQ: FIVN) announced its intent to acquire Virtual Observer, provider of WEM workforce engagement management (WEM). Virtual Observer has been a Five9 partner for more than three years. My initial reaction was confusion. To me,…

Poly Expected to Make More Remarkable Changes at EC20

Product launches and updates came steadily and frequently throughout the past year.