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Who needs 5G Anyway?

US News agencies are sooo excited about 5G. I can’t figure out why. What is so great about 5G and who cares? The most common reason I hear is the amazing speeds possible with 5G service. The US consumer is…

The Hawthorne Effect

One of the more interesting discoveries of the Bell System was the “Hawthorne effect”.  The discovery was that the mere process of studying the efficiency of an organization will improve the efficiency of the organization. One of the manufacturing facilities…

T-Mobile is Jacking Up Prices

I have always thought that T-Mobile’s John Legere is crazy as a fox. He took T-Mobile and their sick 2G network and built the T-Mobile that we know today. When he took over, most customers on T-mobile enjoyed “edge” data…

Open Letter to Tim Cook

Dear Tim Cook: It seems that you may not have noticed that 100% of your iPhone products suck. Six of the seven iPhones in my family have broken screens. Many of my friends have broken screens. I can’t think of…

Apple’s Excuses

Apple has reported disappointing sales, particularly in China. Apple CEO Tim Cook at partly attributed the weakness to “a slowdown in China’s economy amid trade frictions between the world’s two largest economies.” Hogwash! Apple has a problem in China because…

Where Are Telephone Keycap Emojis?

I have never used the new, modern artwork emojis. Somehow, they seem to lack the cleverness of the original ASCII emojis. And, there are so many of them that I hardly know the difference between  and . I mean, how am I…

Office Harmony Can be a Very Expensive Thing

Working under Steve Jobs was never an emotionally enjoyable experience. He was critical, demanding, and a perfectionist. More than a few mediocre people left in tears. But Steve didn’t care. He wanted only one thing: superb, superior products. Today, Apple…

Here is Why Microsoft’s Value Exceeds Apple’s

I was not surprised to read the news that Microsoft is more valuable than Apple. Apple is suffering from a really bad case of arrogance and complacency. Microsoft is innovating and is increasingly obsessive about quality. I think quality still…

Betting on Magenta

I’ve always thought T-Mobile’s Legere was super smart. I don’t necessarily mean in IQ, but he is street smart. If he is as smart as I think, he is going to gore Verizon and AT&T. Here’s how it will play…

The Five Keys to Revolutionize Telecommunications

I believe that we are at the cusp of a profound revitalization of telecommunications. There is an enormous pent-up demand for multi-mode, multi-media, and real-time integrated with off-line communications. (Too many buzz words here…) The world wants and needs telecommunications…

Power to the Callers

It’s that time of year again, a time when there are increased power outages. What can you expect? Silence if you use VoIP. Comcast sells battery backups for your VOIP service. The battery provides about 8 hours of backup. But…

To Install or Not to Install a PBX?

Our company has a number of small branch offices. These are sales offices with 3~10 people in them, scattered variously around the country and world. We long ago abandoned the big central PBX with OPX lines running to the branches….

Double Your Smartphone Warranty for Free

The Apple iPhone (and most smartphones) comes with a 1 year parts & labor warranty. But if you buy your smartphone using many credit cards, and charge the entire price of the iPhone to your credit card, you may have…

IOS 12 is the least rewarding upgrade, ever

I just upgraded to iOS 12. It’s as boring as Tim Cook. I cannot see anything different or improved…or even changed. It used to be that major upgrades were very exciting. New apps, improvements to the user interface, and countless…

National Service in War and Peace

Forgotten history. Here’s a lightly edited excerpt from “A history of Engineering and Science in the Bell System: National Service in War and Piece (1925-1975)” During World War II, some 2,000 separate projects for the Army, Navy, and National Defense…

What’s the fuss about 5G?

From the onset I have been rather cold to the idea of 5G, and I think this sets me into the minority. But my view just hasn’t changed. I keep hearing about how fast 5G is and how you can…

Home Automation Sucks 3

Have I been unkind to the Home Automation people? Unkind that their programming systems look like they were designed in 1985. Unkind that their devices are incompatible with each other. Unkind that the devices have a real-world range of about…

Real Life Voice SPAM

(This has actually happened to me, last night. This is not theoretical.) We just had the most horrible thing happen to us because of voice SPAMMERS. One of those spammers (presumably from India) who presents themselves as Microsoft Technical Support…

Home Automation Sucks 2

My continued rant on Home Automation. It is complicated, inflexible, and clunky. I bring this up in a telecommunications-centric blog because I think the problems in home Automation are very much the same ones that have caused the entire Telecommunications…

Verizon: No Internet for You

The next time you are at a trade show and stop receiving emails or text messages, it could be because you are a Verizon customer. I was at a trade show recently and after an hour was surprised that I…