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Colin Berkshire

Colin Berkshire
Colin Berkshire is a highly technical HR executive in the Pulp and Paper Industry. Colin has an engineering and voice background, and is currently on assignment in Asia. NOTE: Colin does not respond to comments, and does not Tweet.

WATS Service

WATS, or officially known as Wide Area Telephone Service, was an outbound only service that would offer customers discounted long...

Spirit of Service

I worked for and deeply admired the old Bell System. There was an obsession with quality and with service. Every...

My New Home

Gone is the wall phone. My wife and I are building a new home. It’s a second home for us....

Pre-800 Toll Free

Do you know that during the early planning of toll-free (inbound paid) service there was no notion of using the...