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On 5G Radiation

I’m not one of those people who thinks every radio antenna is causing cancer. But Radio Frequency (RF) and health is something I keep my ears perked to listen for. The jury is still out on what impacts RF have…

Suing the Largest Telco

One of the first lawsuits I oversaw when I became responsible for our company’s IP was where a very large legal information database whose name is strikingly similar to a luxury car brand violated one of our copyrights. This company…

This Opinion on Copyrights is Mine

Copyrights affect every business. From sharing a link or article to using a photograph or even quoting somebody, everybody needs to know about copyrights. For about 15 years I had executive-level responsibility for Intellectual Property (IP) for our company. I…

The ABCs of Verizon’s Call Filter

A week ago I signed up for Verizon’s new Call Filter service that identifies callers as Robo Callers, Spammers, etc. When you subscribe to the basic (free) service Verizon blocks the name portion of Caller ID so you cannot see…

What Are Tie Lines

Tie-Lines were a really, really big deal in the 1960s through the 1980s. Every major company had a large staff dedicated to managing the corporate tie-lines. A tie-line was a direct dedicated connection between two corporate locations. If a company…

Why is ‘Share My Mobile Display’ so Hard?

It comes up every day of my life, and I am befuddled as to why it isn’t a slickly solved problem. I need to see what people are talking about on their screen. I want to talk with a person…

Weird Phones

Phones are getting really weird these days. Some of the phones have screens on both sides. Some of them unfold to transform into a tablet. Some of them have pop-up selfie cameras I saw one with a curved screen. Another…

The CX Gauntlet

I was talking with a support rep at a health insurance company today and he revealed a practice that floored me. The practice is to wear a customer down by asking the customer to perform useless tasks that are plausibly…

Up Next, 6G

We need to take back leadership. And this is what Trump was saying when he said America should lead the way on 6G. He threw out a challenge for us to create 6G. We need to get going. We need…

Nested Microphones

Bonus, a post from Colin and a rebuttal from Dave. “Google put a microphone in Nest Secure and forgot to tell anyone.”This has been a frequent headline in the past week as it has been discovered that the Google Nest…

Innovation at the Core

I gripe a lot about Apple’s lack of innovation and a friend recently challenged me on this. Every company that suffers from a dearth of innovation has opportunities under the right leader. Disney at the brink of bankruptcy found Frank…

Oppo Rising

I visit China a lot and for the past 1~2 years Xiaomi has been the hot smartphone brand there. Apple can complain all it wants about trade wars and exchange rates, but the Chinese will tell you that the iPhone…

Theodore Newton Vail

Theodore Newton Vail is the man who really founded the Bell System. He built the nationwide network, he founded Bell Labs. He was quite outspoken. He died in 1920. Surprisingly, little seems to have changed from his time. It’s the…

When Should Something be Proprietary?

When the iPhone had 100% or 80% market share it made perfect sense to add special features that were proprietary. With everybody using FaceTime and iMessage it was compelling to purchase an iPhone so that you, too, could be in…

Innovation Missing From Apple

I give Tim Cook a lot of hell. I have lambasted him for several years. He lacks vision, he stifles innovation, and he extorts customers. Tim Cook is a lot like Microsoft’s [retired] Steve Ballmer. But the fact is that…

Bell Labs Holmdel Promotional Videos

Holmdel was an amazing place. A special location and moment in corporate history that may remain unique. The second video (starting mid-way in the second part) starts to illustrate this. Holmdel was the best place I ever worked… Part 1…

Who needs 5G Anyway?

US News agencies are sooo excited about 5G. I can’t figure out why. What is so great about 5G and who cares? The most common reason I hear is the amazing speeds possible with 5G service. The US consumer is…

The Hawthorne Effect

One of the more interesting discoveries of the Bell System was the “Hawthorne effect”.  The discovery was that the mere process of studying the efficiency of an organization will improve the efficiency of the organization. One of the manufacturing facilities…

T-Mobile is Jacking Up Prices

I have always thought that T-Mobile’s John Legere is crazy as a fox. He took T-Mobile and their sick 2G network and built the T-Mobile that we know today. When he took over, most customers on T-mobile enjoyed “edge” data…

Open Letter to Tim Cook

Dear Tim Cook: It seems that you may not have noticed that 100% of your iPhone products suck. Six of the seven iPhones in my family have broken screens. Many of my friends have broken screens. I can’t think of…