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CoronaVirus: Get Over It

I just got back from China. I changed flights in a desolate Hong Kong airport – the vast majority of flights were cancelled. Why am I traveling during a global crisis? Let’s look at the data objectively. Wuhan China has…

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TalkingPointz Gets a New Look

My first blog post on “this site” was in October 2007. Back then, the site was called PinDropSoup. A reference that few people understand today. Like all websites, TalkingPointz has gone through numerous revisions such as the move from Blogger…

Prevent COVID-19 with a Webcam

99% of confirmed cases of the Coronavirus have been in China, but it won’t stay that way. It has worked its way into 27 countries, and continues to spread. We have recently seen outbursts in Singapore and now Italy. While…

1-(700) Killed Tie

Tie-lines were operated by every major company in America by the 1970s. They were bypassing the long distance network, are costing the Bell System vast amounts of money, and had become very costly to install and manage. By some estimates,…

G Suite ‘365’: Google Finally to Deliver Unified Client?

Google is great at ideas, but tends to leave the implementation to others — namely, Microsoft.

TalkingHeadz podcast with John Hernandez

They didn’t have marketing clouds when I was young. It was exciting to learn about this new sector, and how a contact center pro like John Hernandez brings it all together. This podcast was possibly the last thing John Hernandez…

More Screen-Share Please

My wife and I are flying together side by side in nice, comfortable business class seats. And, we would like to watch a movie during the 11 hour flight. Let me clarify: we would like to watch a movie together…as…

TalkingHeadz with Jeff Lawson, Twilio

Twilio happened on my watch! I remember when the company was created. I remember meeting Jeff (back when he had hair can called Seattle home). I remember not getting it. I get it now. I think it became clear around…

27 Hours in Phoenix (#AvayaEngage 2020)

Avaya Engage took place last week. I was only able to attend for about 27 hours, yet left impressed. I arrived pre-event on Super Sunday. Avaya rented Chase Field, home of the Arizona DiamondBacks Major League Baseball team for its…

Cisco Collab Update #CiscoCollabAnalystSummit

Cisco hosted a PACKED 2-3 day Analyst Event in San Jose, California. The emphasis on PACKED is legit. I’m exhausted. The bus left the hotel at 7:30 AM and returned 10:30 PM. The first two days were Webex focused which…

The Most Important Enterprise Communications News from January 2020

Events The big event in January was the Consumer Electronics Show, and it wasn’t a good year for the “consumerization of IT” crowd. Not many new ideas at all this year. AI, 5G, AR/VR transitioned from breakouts to features. Here…