Avaya Engage Dubai

Last week I attended Avaya Engage in Dubai. This was the third Engage for me this year (Austin, Singapore, and Dubai).  With each event (or interaction or engagement), I leave with something new.  This event took place at the Atlantis…

TalkingHeadz Podcast with Paul Jarman

It’s always NICE to be inContact with Paul Jarman. He is a CCaaS pioneer that saw his vision for the contact center evolve become what’s now known as CCaaS. In this podcast @DaveMichels and @EvanKirstel explore with NICE inContact CEO…

Cisco Brings Innovation to Rooms, Desks With Latest Devices

It’s a phone; it’s a video solution – wait no, it’s Cisco’s new Desk Pro!

A Tale of Two Messaging Apps

With Yammer and Teams, Microsoft has two competent messaging apps. But is two too many?

Introducing Avaya IX Onespace

Avaya’s Onespace app is streamlining how employees interact, use, and manage enterprise applications – all from a single interface.

The Most Important Enterprise Communications News from October 2019

Boy, are my arms tired. October is usually the busiest month for analysts, and this year was no exception. I actually made it to seven events in October. Now, it’s back to a dull roar. Apologies for being generally unavailable…