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VonageAR19

Here is my at-site Video from the Vonage Analyst Relations Event and Vonage Campus User Conference in San Francisco. Vonage Campus 2019 from Dave Michels on Vimeo. A few additional considerations. Vonage is a profitable provider that is in the…

Humanizing Collaboration: AI’s Next Frontier?

While AI promises a world of sci-fi wonder, a new paradigm based on blending machine and human capabilities might be the key to the future of enterprise communication.

Will Google Acquire Slack?

I just spent a few days with team Slack at its Spec conference. I’ve had pleasant conversations with both of its founders. They seem sincere to me, that is not a lot of spin. Everyone has heard the story that…

TalkingHeadz with Julien at Workplace by Facebook

A dirty secret about enterprise communications is that it’s rarely the same thing as “enterprise-wide” communications. That’s because most enterprise communications solutions don’t include all of the employees. It has not been practical to include all employees — at least…

SlackSpec19

Slack continues its role as workstream collaboration pioneer. I don’t typically attend developer conferences, but this was a great opportunity to catch up with Slack.   Slack Spec 2019 from Dave Michels on Vimeo. I wanted to clarify a point…

Zoomtopia19

I thought Zoomtopia was a great event this year. A nice mix of announcements, entertainment, and education (good food too). The main take-away is cloud-speed. Zoom grabbed a space theme this year, but it’s not in orbit — it’s at…

TalkingHeadz Podcast with Nidal of Avaya International

I have known Nidal for about three years, and have come to admire his relationship-first approach to business.  To Nidal, the sale of products and technology are a means to his real goal: a satisfied customer. Technology may perpetually change,…

Poly Analyst Day and Studio X Appliances (video)

Poly hosted its first analyst day. Well, first as a Poly, the result of the merger between Polycom and Plantronics. At this event, they introduced a new appliance – two actually – called the Studio X Series. Here’s my update…

GITEX 2019 (Video)

This is video from the GITEX 2019 show floor (Avaya booth) in Dubai. Unfortunately, I had some trouble with the audio. I am puzzled as to why. I used to have audio problems all the time because Bluetooth is so…

TalkingPointz Research: Avaya-RingCentral Partnership

My intense focus on Avaya began unexpectedly during the RingCentral analyst event last week. RingCentral choreographed it perfectly. We spent the morning in product road map presentations, broke for lunch, and returned to hear from its CEO Vlad Shmunis.  There…

Cisco Retools Leadership Team, Embraces CC Changes

With a series of recent executive appointments, Cisco is gearing up for radical changes to the CCaaS industry.

An Insider’s Guide to Enterprise Communications News – September 2019

Here is the enterprise communications news you need to know from September, 2019: Events Huawei Connect: Huawei’s annual enterprise event took place this month in Shanghai. The emphasis was on AI and enterprise networking solutions. Two big surprises: I could…

An Insider’s Guide to Enterprise Communications News | September, 2019