Magical UCaaS Providers Without a Quadrant

This TalkingPointz research note describes three, top-of-mind providers that didn’t make the 2019 UCaaS Magic Quadrant Report: Verizon, Vonage, and Zoom. Each have a compelling, differentiated take on UCaaS that deserves a look. The report also discusses Magic Quadrants in…

Cisco Nabs CloudCherry

Today, Cisco announced its intent to acquire CloudCherry, a Customer Engagement Management (CEM) company that will soon reside in Cisco Collaboration’s Contact Center division. San Jose Calif. – August 26, 2019 – Cisco (NASDAQ: CSCO) today announced its intent to acquire privately-held…

TalkingHeadz Podcast with Eric Yuan, CEO of Zoom

It’s been such an amazing show to watch Eric start Zoom and built it into one of the most valuable companies in enterprise communications — in about 10 years. The company is focused on customer and employee happiness through communications….

shaking hands

Making Sense of Mitel & Avaya Merger Speculation

Perhaps this purported deal is best thought of as a merger, not an acquisition.

Best Options for Avaya

In last week’s Q3 earnings call, Avaya management disclosed in was in advanced discussions regarding several strategic review options, and that it will update the street within 30 days.  I expect the update will come sooner.  What might happen? At…

Teams and its 13M Milestone

Well, I can’t make fun of Microsoft any more for not publishing daily active users (DAU). Microsoft has largely danced around actual adoption with positive but vague hints. We can see now that adoption was indeed lower than Slack —…

Is It Necessary To Have A Hostile Work Environment?

I’ve been asked a number of times whether it is necessary to have a hostile work environment to produce quality products. That is, so I think that it is a trade-off between harmony and quality. Elon Musk is highly effective,…

TalkingHeadz Podcast with Amy Barzdukas of Poly

Such a delight talking to Amy. Poly is the newest, most exciting company in enterprise communications. I  have to admit that I didn’t quite get it when the merger was announced, but it certainly seems to be working. Both of…

Quick Thoughts from Twilio #SignalConf

It’s been a few years since I attended a Twilio event. The conference has become bigger and flashier, but retains its do-er/hacker culture. There were definitely more sport coats than usual, but hoodys remain the dominant attire. When Twilio launched…

Don’t Count Dish Out Yet

With the T-Mobile/Sprint merger on, Dish has an opportunity to become a major cellular provider.

man on cell phone

Don’t Count Dish Out Yet

With the T-Mobile/Sprint merger on, Dish has an opportunity to become a major cellular provider.

I Would Like to Buy 2 Vowels: AI

Today, two communications companies bought to two NLP voice technology companies. Cisco announced intent to acquire privately-held Voicea. Voicea provides meeting transcription, voice search, and can identify conversational highlights/action items.  It helps teams have more productive and actionable meetings by…

An Insider’s Guide to Enterprise Communications News – July 2019

July was a light month in terms of events. However, there was plenty of hot news — or at least plenty of hot. Here’s what occurred in July 2019 that you need to know. Visual Communications Zoom Vulnerability: Zoom was…

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