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Thoughts on Google Fi

Should you switch to Google Fi now that it works on both Android and iPhone? It’s an enticing option: Pay a minimum of $20* a month and a maximum of $80* a month for “unlimited*” <cough cough> phone*, text*, and…

burst of colors

Video Innovations Keep Coming

Video providers, having conquered the mechanics, are now focusing on engagement.

My Visit to Poly, Santa Cruz

I saw and learned ‘many’ things with my recent visit to Santa Cruz.

TalkingHeadz Podcast with Praful Shah of RingCentral

Praful has had a huge impact on enterprise communications. With both WebEx and RingCentral, he arrived early and contributed to creation of very successful companies. Also, as a key partner, RingCentral has also contributed to Zoom’s success. Praful tends to…

Recommended Reading May19

Of course I tweet a bunch of great links, but only a few articles make my greatest hits list for each month. Here’s some recommended reading from May 2019. Robocalls are Getting Worse The Productivity Pit: How Slack is Ruining…

Genesys Xperience’19 #Xpr19

This week I attended the Genesys user conference: Xperience’19. Very interesting event, and here’s my on-site video recap: Announcements made at Xperience’19 include: Customer Innovations Awards Genesys AI Unlocks Better, Faster, Hyper-Personalized Customer Engagement Entel Improves Efficiency with Genesys AI…

man giving presentation

Cisco Takes Aim at Collaboration Friction

Never before has the collaboration portfolio been so aligned – across the business and into the contact center

Our Dark Future is a Re-run

Those who don’t study history are doomed to repeat the past. History used to be my least favorite subject. I thought it was useless. But I learned an invaluable lesson: history repeats itself. It repeats because we forget learned experiences…

Hybrid Spaces

Last week, Talkdesk announced something called Hybrid Spaces. The associated launch video is fully buzz-word compliant: “digital transformation,” getting past “legacy,” and of course “cloud,” but the big reveal is “on-premises, private cloud, or public cloud each have their merits;…

TalkingHeadz Podcast with Ilya Bukshteyn

One of the most interesting aspects of Microsoft’s journey is how the software company became savvy at hardware. Short answer is partnerships. And, the architect of the SfB and Teams room system solutions is Ilya Bukshteyn. Meeting rooms is critical…

Fe Google Fi Fumble

This is a disaster story about Google Fi. My wife has been a T-Mobile customer for years. They are great EXCEPT for international data where they offer S-L-O-W data. It didn’t used to be so slow. When T-Mobile’s Legere first…

An Insider’s Guide to Enterprise Communications News — May 2019

Here’s What’s important from May 2019 . . . Events UCExpo took place at the London Excel Center. This is growing into an interesting conference. It is free to attend. While program content and vendor participation are improving, the facility…