Menu

TalkingHeadz Podcast with Alan Lepofsky

Subscribe to the TalkingHeadz Podcast on your favorite podcast player directory. Hear other episodes here. Transcription provided by Otter.AI. Evan Kirstel 0:00 And in this episode of talking heads will talk to Alan the paucity of Salesforce. Dave Michels 0:20…

Why is ‘Share My Mobile Display’ so Hard?

It comes up every day of my life, and I am befuddled as to why it isn’t a slickly solved problem. I need to see what people are talking about on their screen. I want to talk with a person…

Poly

Yes, Poly. A simple, two syllable word is the new name of the combined Plantronics and Polycom. I had heard rumors that a new brand was in the works, so I had given it some thought myself: Which name (Plantronics…

TalkingHeadz Podcast: Michael Quinn

We cover a wide range of topics including the appropriate use of a gong and reasons to live in Amsterdam. Oh, and we also get into recent M&A activity including drivers and if any of it makes any sense. Subscribe…

#CCTR at #EC19

EC is next week. I expect it will be, as usual, the busiest week of the year. Not only are there more comms related announcements this week then any other, but there is no bigger gathering of UC/CC professionals under…

Nextiva CCaaS, a Broader Vision

Nextiva recently unveiled the new Nextiva Contact Center, extending its contact center as-a-service (CCaaS) plans for businesses from two to four user bundles. This includes two voice-only call center packages which Nextiva has already been selling, and two more advanced…

And Action! …able Analytics at EC19

The results are in, and we have an exciting Innovation Showcase on tap this year at Enterprise Connect.

Weird Phones

Phones are getting really weird these days. Some of the phones have screens on both sides. Some of them unfold to transform into a tablet. Some of them have pop-up selfie cameras I saw one with a curved screen. Another…

Insights into the Video-First Enterprise

Expect plenty of video conferencing news at Enterprise Connect 2019.

The CX Gauntlet

I was talking with a support rep at a health insurance company today and he revealed a practice that floored me. The practice is to wear a customer down by asking the customer to perform useless tasks that are plausibly…

TalkingHeadz Podcast with Harry Moseley, Zoom

For more TalkingHeadz interviews subscribe with your favorite podcast directory, or click here.

Read the New Quipz Here

It’s a light news month as we build up to Enterprise Connect. I decided to make the February 2019 Quipz publicly available. I’m using this lighter month to test some newsletter formatting changes with two major objectives. The first is…

The Most Important News from February, 2019

➤ This symbol signals opinion. UC-Centric News  Title Story ➤Opinion   Messaging-Centric News Slack to go Public Slack submitted paperwork with the SEC to go public later this year. Link https://slackhq.com/slack-announces-confidential-submission-of-draft-registration-statement-for-proposed-public-listing Slack is expected to bypass the traditional IPO via…

Up Next, 6G

We need to take back leadership. And this is what Trump was saying when he said America should lead the way on 6G. He threw out a challenge for us to create 6G. We need to get going. We need…