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No More UC MQ

Market research firm Gartner changes up its reporting strategy for a maturing UC market.

Avaya Engage 2019

Just got back from Avaya Engage in Austin Texas. The quick summary is Avaya is doing lots of great things,...

The Hawthorne Effect

One of the more interesting discoveries of the Bell System was the “Hawthorne effect”.  The discovery was that the mere...

RCS is Coming

2019 will be the year that RCS moves from tech punchline to reality. One never knows if a Google initiative...

Apple’s Excuses

Apple has reported disappointing sales, particularly in China. Apple CEO Tim Cook at partly attributed the weakness to “a slowdown...

My 2018

It’s that time again, time for my longest post of the year – my annual report post. This is where...