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TalkingHeadz Podcast: Colin Berkshire

Yes, it’s true. Colin Speaks.

The Huddle Storm of 2019

Digital transformation is not something you buy. That’s bad news for a lot of vendors, because it seems to be what a lot of companies are selling. Digital transformation more about the journey than the destination. There was a time…

No More UC MQ

Market research firm Gartner changes up its reporting strategy for a maturing UC market.

Top Considerations in Teams vs. Webex

There’s a lot to Microsoft Teams and the Cisco Webex Suite. These solutions are much broader than UC or conferencing. Both have expanded their services to include: Team Chat UCaaS/Calling Audio and Video Conferencing Carrier services Platform Services In the…

Avaya Engage 2019

Just got back from Avaya Engage in Austin Texas. The quick summary is Avaya is doing lots of great things, and there’s lots of people (analysts, customers, partners, consultants) very interested in what Avaya is doing. The longer analysis is…

Innovation Missing From Apple

I give Tim Cook a lot of hell. I have lambasted him for several years. He lacks vision, he stifles innovation, and he extorts customers. Tim Cook is a lot like Microsoft’s [retired] Steve Ballmer. But the fact is that…

Bell Labs Holmdel Promotional Videos

Holmdel was an amazing place. A special location and moment in corporate history that may remain unique. The second video (starting mid-way in the second part) starts to illustrate this. Holmdel was the best place I ever worked… Part 1…

Who needs 5G Anyway?

US News agencies are sooo excited about 5G. I can’t figure out why. What is so great about 5G and who cares? The most common reason I hear is the amazing speeds possible with 5G service. The US consumer is…

Microsoft Teams 2019

At the beginning of 2018, Microsoft unveiled an aggressive roadmap for Teams, which only a few months earlier celebrated its one year birthday. The roadmap was so aggressive that I didn’t believe it would happen — it did. Make no…

Creating Automagical Communications

This is the year that we prioritize doing more with less (or the same) in communications and collaboration.

The Hawthorne Effect

One of the more interesting discoveries of the Bell System was the “Hawthorne effect”.  The discovery was that the mere process of studying the efficiency of an organization will improve the efficiency of the organization. One of the manufacturing facilities…

RCS is Coming

2019 will be the year that RCS moves from tech punchline to reality. One never knows if a Google initiative is real or a lark (and to be fair we still don’t know), but Google’s efforts with RCS are coming…

T-Mobile is Jacking Up Prices

I have always thought that T-Mobile’s John Legere is crazy as a fox. He took T-Mobile and their sick 2G network and built the T-Mobile that we know today. When he took over, most customers on T-mobile enjoyed “edge” data…

The Verizon International Blues

Verizon changed its Travel Pass rules. I learned this the hard way while traveling in India. The new plan limited me to 0.5 GB of data per day (about my average). To go over this limit requires paying a fee…

Cisco Vet Jonathan Rosenberg Goes All-In on SaaS

New Five9 CTO and head of AI talks about his career transition and the opportunities that lie ahead for him and the company.

Open Letter to Tim Cook

Dear Tim Cook: It seems that you may not have noticed that 100% of your iPhone products suck. Six of the seven iPhones in my family have broken screens. Many of my friends have broken screens. I can’t think of…

Apple’s Excuses

Apple has reported disappointing sales, particularly in China. Apple CEO Tim Cook at partly attributed the weakness to “a slowdown in China’s economy amid trade frictions between the world’s two largest economies.” Hogwash! Apple has a problem in China because…

TalkingHeadz with Mathilde Collin of @FrontApp

The Front story is fascinating. Front raises the question: Is it easier to replace email or fix it? Mathilde thinks fix it, and that’s a road less traveled. Even better, Mathilde wants to fix calendaring too. The Front App is…

December 2018 was a Big for Conferencing

I just sent to subscribers my December Quipz recap. This issue had 52 important stories. I organize the content into categories, and usually the UC and Messaging-Centric sections have the most content. in December, the biggest section was conferencing (for…

My 2018

It’s that time again, time for my longest post of the year – my annual report post. This is where I attempt to sum up the past year of activities and trends. You can see previous annual reports by modifying…