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Winners and Losers of 2018

2018 is a 12 month slice of time. In the world of enterprise communications, not much changes in 12 months. Each company has a few releases and a handful of major announcements. While market share remains largely unchanged in 12…

Where Are Telephone Keycap Emojis?

I have never used the new, modern artwork emojis. Somehow, they seem to lack the cleverness of the original ASCII emojis. And, there are so many of them that I hardly know the difference between  and . I mean, how am I…

Microsoft Edge Gets a Competitive Upgrade

Earlier this month, Microsoft said it intends to adopt the Chromium open source project for the development of its Edge browser. More specifically, the rendering engine and Javascript system currently in Chrome will be adopted within Microsoft Edge. Many are…

Avaya Investor Day

The new Avaya hosted its first investor analyst conference.  If you are not familiar with investor conferences, they are curious things. Investor analysts look at companies from behind green visors. Actually, customers, consultants, industry analysts, and investor analysts all value…

Office Harmony Can be a Very Expensive Thing

Working under Steve Jobs was never an emotionally enjoyable experience. He was critical, demanding, and a perfectionist. More than a few mediocre people left in tears. But Steve didn’t care. He wanted only one thing: superb, superior products. Today, Apple…

Premises-Based Communications: It Ain't Over Till It's Over

Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total revenue for Q4 was $770 million, up $15 million from its third quarter. More specifically, Avaya reported that its Q4…

Premises-Based Communications: It Ain’t Over Till It’s Over

Avaya last week reported its financial results for fiscal year 2018, which revealed growth in its contact center business. Total revenue for Q4 was $770 million, up $15 million from its third quarter. More specifically, Avaya reported that its Q4…

TalkingHeadz Podcast with Joe Manuele of Highfive

The podcast was recorded before the big news that Microsoft was going to adopt the Chromium engine in Edge. So, we didn’t get to ask Joe about that, but that’s got to be great for Highfive. Suddenly, WebRTC has arrived….

Vidyo Nailing Healthcare

Just about every enterprise comms company claims to have vertical strategies, and invariably those verticals are government, education, and healthcare. Unfortunately, what typically defines a vertical strategy is a collection of similar customers and/or a marketing focus. This is what…

November Quipz

All month it felt like a slow news month, then I wrote the recap. Several big events: re:Invent, OpenTalk, BroadSoft Connection, Connect Central – and lots of general news and updates. I have to say, the monthly report has become…

Accent Evolves with VoiceONE Connect

Accent Communication Services, an Ohio-based national provider of telecommunications services and solutions, recently launched VoiceONE Connect, a new cloud-based telephony and unified communications (UC) service that represents an evolution of the company’s VoiceONE Business Edition introduced in 2017 for small…

Seeking Innovation in Actionable Analytics for EC19

Each year at Enterprise Connect, the Innovation Showcase seeks to identify compelling new solutions within a particular category. At Enterprise Connect 2019, coming March 18 to 20, the Innovation Showcase will highlight solutions for actionable analytics. This is an emerging…