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Broadsoft Connections 2018

Cisco-BroadSoft hosted its Annual Connections Conference right on schedule. This was the first official opportunity to hear how things are...

Opentalk18 (Talkdesk)

Talkdesk is a strong indicator of how quickly things are moving in the contact center space.  This young billion dollar...

Betting on Magenta

I’ve always thought T-Mobile’s Legere was super smart. I don’t necessarily mean in IQ, but he is street smart. If...

TalkingHeadz Season 2

The first TalkingHeadz for Season 2 is What’s Next Jason Goecke? First, a few wordz about our new podcast format....

October 2018

October is gone, but it’s not forgotten. It was a very hectic month. I like to attend as many conferences...