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Intelligent Interactions with Vonage

Here are my quick thoughts on the Vonage Analyst Relations event that took place in November 2018. Intelligent Interactions is what Vonage provided in Scottsdale at its first analyst relations event. It was also the main topic of discussion. Vonage…

Workplace Controversy

Workplace by Facebook provides a powerful enterprise collaboration service. The concept of an online, digital workplace is great, it’s the ”by Facebook” part that’s become problematic. Workplace by Facebook (formerly known as Facebook at Work) provides a stream of enterprise-specific,…

Here is Why Microsoft’s Value Exceeds Apple’s

I was not surprised to read the news that Microsoft is more valuable than Apple. Apple is suffering from a really bad case of arrogance and complacency. Microsoft is innovating and is increasingly obsessive about quality. I think quality still…

TalkingHeadz Podcast with Jonathan Rosenberg

See/hear other TalkingHeadz conversations here. TalkingHeadz Podcasts are available in iTunes and other podcast directories.

10 Take-Aways from #BSFTConnections

Cisco/Broadsoft hosted its annual Connections conference last week in Hollywood, Florida. This has always been a fantastic conference. It’s a very global event aimed at service providers which see the UC world differently than VARs and OEMs (they also know…

TalkingHeadz Podcast The UC Channel with Todd Abbott

  It’s been a few weeks since we posted a TalkingHeadz. We try to queue these up more evenly but got hit with a last minute cancellation and then a whirlwind of conference travel. See/hear other TalkingHeadz conversations here.

Broadsoft Connections 2018

Cisco-BroadSoft hosted its Annual Connections Conference right on schedule. This was the first official opportunity to hear how things are changing since the acquisition which was announced a year ago at Connections 2017. I am happy to say I got…

Opentalk18 (Talkdesk)

Talkdesk is a strong indicator of how quickly things are moving in the contact center space.  This young billion dollar company presents most of its competitors, even built-for-the-cloud pure-plays, as legacy providers. The event took place in San Francisco in…

Nextiva, Competing Around the Customer Experience

Nextiva has crossed our research radar lately, not only because it’s listed among the top 10 largest Unified Communications as a Service (UCaaS) providers in North America (per IHS Infonetics’ 2018 UCaaS North America Vendor Scorecard), but more so because…

Logitech 'Rights' its USB Camera

The huddle room is benefiting from a perfect storm. Cloud-delivered conferencing services are creating a new market for cloud-optimized, low-cost hardware. Artificial intelligence is making these devices more intuitive to use, distributed teams continue to grow in popularity, and digital…

Logitech 'Rights' its USB Camera

The huddle room is benefiting from a perfect storm. Cloud-delivered conferencing services are creating a new market for cloud-optimized, low-cost hardware. Artificial intelligence is making these devices more intuitive to use, distributed teams continue to grow in popularity, and digital…

Betting on Magenta

I’ve always thought T-Mobile’s Legere was super smart. I don’t necessarily mean in IQ, but he is street smart. If he is as smart as I think, he is going to gore Verizon and AT&T. Here’s how it will play…

Please Hold for Next Available Bot

The bot debates are on, and it’s déjà vu all over again. I remember the earlier version of the bot debates with voicemail and the IVR. Before voicemail, if someone wasn’t available to answer their phone, a cheerful receptionist would,…

TalkingHeadz Season 2

The first TalkingHeadz for Season 2 is What’s Next Jason Goecke? First, a few wordz about our new podcast format. Evan and I started TalkingHeadz as a video series. The first view videos were 30-40 minutes, and the feedback was…

October 2018

October is gone, but it’s not forgotten. It was a very hectic month. I like to attend as many conferences as I can, and I had to decline 3 invitations in October due to travel. I made it across the…