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The Five Keys to Revolutionize Telecommunications

I believe that we are at the cusp of a profound revitalization of telecommunications. There is an enormous pent-up demand for multi-mode, multi-media, and real-time integrated with off-line communications. (Too many buzz words here…) The world wants and needs telecommunications…

Gitex 2018 (Avaya)

For the second time, Avaya invited me to attend Gitex in Dubai. It’s an amazing conference, and although Avaya is just one of 4000 exhibitors, it’s a big event for Avaya International. Avaya International is a misleading name. The division…

Power to the Callers

It’s that time of year again, a time when there are increased power outages. What can you expect? Silence if you use VoIP. Comcast sells battery backups for your VOIP service. The battery provides about 8 hours of backup. But…

RingCentral, Dimelo, and the CC Space

Today, RingCentral announced its plans to acquire Dimelo. Last month Vonage acquired NewVoiceMedia. Other acquisitions over the past few years include: BroadSoft Acquired Transera (Cisco since acquired BroadSoft) NICE acquired inContact ShoreTel acquired Corvisa (Mitel since acquired ShoreTel) Genesys acquired…

Let's Chat about Workplace by Facebook

“Work from your home, commute, or desk” is a familiar claim now appearing on Facebook billboards… actually, billboards for Workplace by Facebook, the company’s enterprise collaboration service. The campaign is likely related to Flow, the first Workplace by Facebook event…

Let's Chat about Workplace by Facebook

“Work from your home, commute, or desk” is a familiar claim now appearing on Facebook billboards… actually, billboards for Workplace by Facebook, the company’s enterprise collaboration service. The campaign is likely related to Flow, the first Workplace by Facebook event…

Mitel

#MitelNext 2018

Here’s my post-event quick thoughts video on #MitelNext 2018. Very interesting event. I think it’s the most committed and aligned messaging from Mitel leadership in some time. The event itself was a three-ring circus, but with each ring in a…

TalkingHeadz #15 Chris Burgy of Ooma

In this TalkingHeadz video, Evan Kirstel (Twitter and LinkedIn) and I (Twitter and LinkedIn) get an intro to Ooma from former ShoreTel exec and current Ooma VP of Corporate Development Chris Burgy. See the discussion:  

To Install or Not to Install a PBX?

Our company has a number of small branch offices. These are sales offices with 3~10 people in them, scattered variously around the country and world. We long ago abandoned the big central PBX with OPX lines running to the branches….

September 2018 – Whadda Month!

Just sent to subscribers my monthly recap for September. Yikes. It was a tough month. It was tough for two reasons: Travel: Lots of travel in September. I attended three major tech conferences: Slack Frontiers, CenturyLink Analyst Event, and Microsoft…