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An Office Is a Terrible Place to Work

The office is noisy, full of germs and sick people, uncomfortable, unsafe, and inconvenient.

TalkingHeadz Tom Schollmeyer

In this TalkingHeadz, Evan (Twitter and LinkedIn) and I (Twitter and LinkedIn) discuss the state of customer engagement with Tom Schollmeyer, former CEO of Serenova. Tom has also held leadership roles at Avaya and Five9, which came up during our conversation. Now back in…

Verizon: No Internet for You

The next time you are at a trade show and stop receiving emails or text messages, it could be because you are a Verizon customer. I was at a trade show recently and after an hour was surprised that I…

Home Automation Sucks

I decided to delve back into Home Automation at my house recently. I was cautious about it, as 25 years ago I also got into it and it was a disaster. There are several competing technologies out there, so my…

Five Things to Know about Magic Quadrants

If you want to see/hear some emotional responses, ask a few vendors what they think of Gartner’s Magic Quadrants. They are reports that people love to hate. Yes hate, only the authors are happy when a new report is published….

TalkingHeadz #12 Denise Hazime of Prodoscore

In this TalkingHeadz, Evan (Twitter and LinkedIn) and I (Twitter and LinkedIn) discuss the benefits of cross-platform analytics for productivity in a cloud-delivered world with Denise Hazime,  the Founder of Prodoscore. Prodoccore evaluates and scores user activity across multiple cloud services.

The Great Sadness of Apple Facetime

When Steve Jobs announced FaceTime, Apple’s picture phone service, he also stated that it would be an open standard. (prior post) Here we are a decade later and under Tim Cook Apple’s FaceTime has remained a proprietary, locked in, closed…

WATS Service

WATS, or officially known as Wide Area Telephone Service, was an outbound only service that would offer customers discounted long distance. Contrary to today’s popular opinion, WATS was not a flat rate service. The notion of paying a flat rate…

TalkingHeadz #11 Dan O’Connell from Dialpad

Last May, Dialpad, the little UCaaS that could, announced it was acquiring TalkIQ. In this TalkingHeadz, Evan (Twitter and LinkedIn) and I (Twitter and LinkedIn) discuss “that’s what she said” with Dan O’Connell the newly named GM of VoiceAI at Dialpad. Dialpad and TalkIQ had…

Liar Liar Phones on Fire

Before AT&T acquired Time Warner it claimed that this is somehow good for consumers. I cannot possibly imagine how it is good for consumers. Almost immediately after completing the acquisition AT&T raised its prices.  Not long ago AT&T acquired DirecTV…

Vonage Walks the Tok

Vonage acquires TokBox to move into programmable video — a smart move when cloud is converging and video is booming.

July was Acquisitive

I just published my monthly Quipz newsletter recapping July’s news in enterprise communications.  As I expected, July was a bit light. There was only one major event: Google Next (but it was a doozy). That didnt’ really result in a…