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Coming Soon: WebRTC Dream, Realized

The promise of WebRTC is about to arrive, and it has a new name: AV1.

Do E-Boards Foster or Hinder Collaboration?

“I believe whiteboards are an evil presence in meetings … Simply going to the board and picking up a pen changes the whole dynamic of meeting ownership, agenda, control and creates a power-dynamic that is pretty hostile to collaboration.” These…

CATV Posed No Threat to Telephony

The value of pairs of copper wires to the homes is minimal, and is declining. I see nothing on the horizon to change this long-term trend. I think it has been shown that dedicated copper pairs from a home to…

A Simple Password Tip

I was working with a guy in our IT department and he was playing with a password cracker. He was cracking into a PDF file that one of our users had forgotten the password to. After cranking on the PDF…

5G is Coming! 5G is Coming?

I may be wrong on this one, but so far I don’t think so. Nobody has yet explained why I am not wrong. 5G is heralded as the next wave of cellular. Everybody is waiting for 5G service on their…

My Travel Headset

I have a lot of headsets that I use each week. I use a different headset device for telephony/PC work, dog walks, travel, and mowing. Each of these use cases have different enough requirements to warrant a different, optimized device….

Do Agents Need to Be Scheduled?

Scheduling agents and shifts is a core function of contact center operations, but is it necessary?

TalkingHeadz #5 Alex Eleftheriadis on AV1

In this TalkingHeadz video, Evan Kirstel (Twitter LinkedIn) and I meet with Alex Eleftheriadis – co-Founder of Vidyo and co-Chair of the AV1 Real-Time Group.  AV1 is the codec that we all expected six years ago when Google introduced WebM. While politics…

Apple Business Chat

I have often pined about the need to make voice calls richer in content. That is, to display to users menus and active content during a phone call. I feel this is simply essential if voice communications is going to…

A Simple Solution to Robo-Calls

We all know robo and spam calling is out of control. And, everybody professes that there is no answer. There is an answer, and it is a simple one. Charge people who generate traffic. It will make spam calling uneconomical….

Avaya Experience in Manchester

Avaya has been hosting regional Avaya Experience events aimed at partners and customers. Last month in Singapore, they made several announcements. Avaya announced a new APAC Innovation Center. This is a significant new initiative to be staffed in the hundreds…

Please Review for Legal Purposes

Beware this phrase: “Shall only be used for legal purposes” This phrase is starting to pop up in privacy policies and terms of use. It may be worded slightly differently, but it will be something like the above text. This…

Future of Meetings Is Upon Us

Auto-framing, facial recognition, background manipulation… these and other features are all about improving the meeting experience.

Connecting with Reinvent

Reinvent Telecom is reporting accelerated growth with its 100% channel-centric unified communications as-a-service (UCaaS) business. The national wholesaler offers Metaswitch-based cloud services, including hosted solutions for telephony, unified communications (UC), contact center, mobility, collaboration and SIP trunking, to Managed Service…

Next: UCExpo ExCel London

Next on the Spring conference roster is the UCExpo in London (May 16-17). This is my first time at this event, and I’m looking forward to it. UC EXPO is the largest Unified Communications and Collaboration event in Europe. The two day event…

The Death of VoiceMail

I’m about to conduct an experiment. I think I am going to turn off my voicemail on my cell phone and office. My new message will simple be: “Hi, this is Colin, please send me an email at Colin@somedomain.com. I…

The #CCTR Revolution is Upon Us

Four major Contact Center developments in three weeks. Cisco After the Cisco Collaboration Summit, Cisco hosted a separate add-on day focused on contact center (what they now call Customer Journey Solutions). It was a good time to catch up with…

Sometimes UCaaS over SD-WAN is Great

Enterprises wanting the performance guarantees and security of MPLS without the high costs and long install times should utilize SD-WAN technologies with the Internet for their UCaaS offering.  While all the major UCaaS vendors offer an SD-WAN option, not all…

Team Building, the Microsoft Way

At its Build developer conference, Microsoft announced features that position Teams as a richer development platform.

April Quipz

Simply stated: There is no better way to stay current. Each month I summarize and interpret the enterprise communications news that matters. The reports are about 10 pages, but highly skimmable. I offer Quipz as a paid subscription, and it’s…