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TalkingPointz for Cisco Collaboration 2018

Spark is dead, long live Webex Teams. That was just one of the headlines from the Cisco Collaboration Summit in April 2018. There was a whirlwind of announcements. Why? Because: The Cisco Collaboration team has been very busy Cisco didn’t…

Raining on the 5G Parade

I’m reading a lot more about 5G these days. And most of it seems to be written by persons with little grasp of what 5G is. “Imagine a lightbulb that adjusts its brightness during the day” “A T-Shirt that calls…

StarLeaf Gets Jump on Microsoft Teams Video Support

Self-certifies interoperability between its homegrown meeting room systems and Microsoft’s team collaboration app.

Mitel Goes Private

Mitel  loves to buy undervalued companies, so has it decided to buy itself. Companies with consistent growth (share, revenues, and profits) generally see their stock price go up.  It’s a happy story — until it’s not. When share, revenue, and…

The Bell System

The Bell System was an amazing organization. They were able to respond to disasters in emergencies in a highly coordinated way. This is an outstanding documentary. The main switching system in New York City caught fire and was a total…

Twilio and the Future of the Contact Center #CCTR

Rewind back to mid-March, where at Enterprise Connect, Twilio Flex was launched. On one hand, it wasn’t much to notice. Organizations have been building contact centers on Twilio’s tools for years. On the other hand, the concept of a packaged…

Writing, Meeting, and Thinking

I came across three recent posts that started and finished with Amazon. The topic is the importance of reading and writing – something many are loathe to do. I read and write a lot. I read 1-3 books a month,…

A Look at Percipia

At Avaya Engage I ran into Hospitality Expert Speleos Dravillas – now at Percipia. Hotels have a grudge against telephones, and Speleos wants to fix it. Phones used to be a profit-center for hotels, but due to A) overcharging and B)…

Cisco Spark is Dead

Cisco just wrapped up its Collaboration Summit (Summit de Webex). Below is a short video with some of my key points. I will soon published a full report that captures all of the announcements and my thoughts on their strategy….

For Whom the Bell Tolls

The Bell System was the world’s largest corporation from the 1960s through the 1970s. By number of employees, by assets, and by revenue, no company on Earth exceeded the Bell System. One part of the Bell System that nobody really…

Keeping Abreast of Industry News

It started informally. Something I did casually for myself and a handful of regular clients. But now, for about a year, I’ve regularly published a monthly, opinionated recap of industry news called TalkingPointz Quipz. Below, you can link to the…

Next Stop Phoenix #CollabSummit

This Week is the Cisco Collaboration Summit in Phoenix, Arizonia. This is Cisco’s first event since closing on its acquisition of BroadSoft, so I am hopeful to get some answers to how the tech and vision of the two companies…

TalkingHeadz #4 Chavez on Avaya Mobile Experience

In this TalkingHeadz, Evan (LinkedIn / Twitter) and I talk to VP Avaya Innovation, David Chavez about Avaya Mobile Experience. At Enterprise Connect 2018, Avaya announced that it is now a carrier. If you think that’s strange, it gets better because…

T-Mobile Gets Tech

Verizon thinks 5G is going to allow people to connect their lightbulbs and toasters to the internet. They think this is possible and that people will pay $5 per month per device to do so. Never mind that 5G frequencies…

Dial Zero for Who?

When I grew up one of the things they taught me in school is that I could dial 0 to reach an Operator. And, an Operator could help me with anything. She could tell me the time, get me the…

Update on Unify from Atos Analyst Event

I attended the Atos Global Analyst event in Boston. Things are going well for Unify. They had a turbulent time a few years back that either culminated or accelerated with its acquisition by Atos. I think it’s fair to say…

RingCentral, Integrating with Team Collaboration

Team collaboration capabilities were integral to many of the new solutions highlighted at the recent Enterprise Connect in Orlando, FL. This fast-emerging category continues to evolve in the form of stand-alone tools for teamwork, but we’re also beginning to see…

The ‘Dao Moment’ of Privacy

Today’s backlash against Facebook isn’t just a scandal du jour but rather will evolve into a broader discussion about privacy.

Local-Tel

Just out of curiosity I went to the local teleco’s website to see what a landline would cost for my home. (Long ago I switched to an OTT VOIP service.) $22 plus taxes get you a phone line. This doesn’t…

The Best Way To Connect To The Cloud

Fifty percent of new cloud deployments suffer business impacting performance issues due to the network*.  Cloud networking still has a long way to go to support future cloud application architectures. At a high level, there are two ways an enterprise…

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