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Enterprise Connect 2018 Preview

In this Industry Buzz Podcast, Jim Burton leads a discussion previewing BCStrategies’ participation at the upcoming Enterprise Connect 2018. Twelve BCStrategies experts are participants in 20 different sessions at the annual event in Orlando, March 12-15. Experts discussing their sessions include Blair Pleasant,…

Tesla’s Improved Reality Distortion Field

I grow weary of smoke and mirrors. As an engineer I prefer facts over story telling. So Tesla especially bothers me. They bother me because I think they give all of high-tech a bad name. When companies have such a…

The Humanity of AI

I recently enjoyed the movie Sully. Spoiler Alert: He lands the plane in the Hudson River. After the crash, or “forced water landing,” the movie focuses on the subsequent question if the pilot was a hero or failure. The actual…

Vonage Returns to SaaS Roots with New Business Cloud

Vonage Returns to SaaS Roots with New Business Cloud Vonage Business Cloud is a scalable, next-generation platform delivering a broad UCaaS feature set. Vonage Business Cloud is a scalable, next-generation platform delivering a broad UCaaS feature set. Vonage last week…

TalkingHeadz : A Chat with Brian Kardon

It’s here! The first TalkingHeadz video. This is a new “collaboration” with Evan Kirstel where we chat with interesting people. In this TalkingHeadz, we chat with Brian Kardon, CMO of Fuze, and learn his opinion on the four Ps!  …

The Calendar is Stifling Collaboration

It’s the calendar app — not email, not conferencing, not UC, not room systems, not even workstream collaboration apps — that has the most potential to improve productivity, communications, and collaboration. The calendar touches everything we do, and it’s stuck…

Can I Opt Out of Omnichannel?

Can I Opt Out of Omnichannel? Contextual routing has its merits, but I’d rather contact center agents get my call right from the get-go. Contextual routing has its merits, but I’d rather contact center agents get my call right from…

A Visit to Vonage Labs Part1

Last month I was able to visit Vonage World Headquarters in Holmdel NJ. For those you under 30,  Holmdel was the home of Bell Labs – sacred ground from a Telecom perspective. Bell Labs was located not too far away….

What Can Possibly Go Wrong? #NetNeutrality

“Strowger, an undertaker, was motivated to invent the automatic telephone exchange after having difficulties with the local telephone operators, one of whom was the wife of a competitor. He was said to be convinced that she, as one of the…

Innovation Showcase Deadline Approaching

As you may know, I’ve been known to enjoy a few episodes of Star Trek. Many people don’t realize how much tech evolves even in science fiction. It takes the Federation, for example, years to figure out Cloaking technology that…

Post 11, Avaya 2018

There’s been lots of Avaya coverage recently, both here on TalkingPointz and everywhere else. Avaya is the most misunderstood UC and contact center company in the industry. That’s because everything just changed, and the dust is still settling. One of…

TalkingPointz for Avaya

Avaya is the most misunderstood UC and contact center company in the industry. That’s because everything just changed, and the dust is still settling. One of the lines in my new research note on Avaya is that the company has…

The Crazy NEC Electrical Code

We’re being driven nuts by the new electrical code that is going into effect. I’ll just share a few examples. It is illegal to take a raspberry Pi computer and mount it into a box in the wall to display…

BCStrategies Reaction Following Avaya Engage 2018

In this Industry Buzz podcast, Blair Pleasant leads a discussion about Avaya Engage 2018, with Experts Dave Michels, Dr. Joseph Williams, Sara Uzel, Marty Parker, JR Simmons, Phil Edholm, Jon Arnold, David Smith, Roberta J. Fox and Steve Leaden. Topics include…

Avaya: Success in 2018 and Beyond?

This article presents the author’s views on what Avaya needs to do to ensure success following its emergence from bankruptcy in 2017. These views are informed from long observation of Avaya’s performance and actions in the broader communications market in…

January Was Busy!

I just published my Quipz recap for January. It was a very busy month for the enterprise communications. I’d like to thank the companies that didn’t make any announcements. Quipz newsletter is part of my premium subscription. It includes the…

The Importance of Knowing What is Important

I’ve been a corporate executive most of my career. I was one of the lucky ones that made it to the executive suite in my late 20s and who has has relatively long tenures at the companies I have worked…