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Thoughts on Autonomous Cars

I’m as excited as anybody about self-driving cars. I’ll be one of the first to purchase one. I’m not so concerned about safety. The stats are pretty clear that they are safer than human driven cars. I am concerned about…

BCStrategies Forecasts for 2018

The topic of this Industry Buzz podcast is the forecast for 2018 in the business communications space. Participants include ExpertsJim Burton, Nicolas De Kouchkovsky, Evan Kirstel, Dr. Joseph Williams, Blair Pleasant, Jon Arnold, Dave Michels, JR Simmons, Peter Bernstein,Phil Edholm, Roberta Fox, and…

Do I Exist?

I am told by Dave Michels that some people question if I really exist. It’s a rather existential question. My life has been so wonderful that I do sometimes wonder if I am simply experiencing a self-directed dream. I have…

What You May Have Missed in UC This Year

What You May Have Missed in UC This Year An insider’s take on how events unfolded… An insider’s take on how events unfolded… If anyone missed 2017 (it happens), here’s a quick recap of the top stories and events in…

A Year in SMB

More options are always a good thing, and in that sense, 2017 was a good year for small and mid-size businesses (SMBs) seeking new business communications solutions. Market statistics vary, but all agree that the SMB opportunity is a massive…

Vidyo Got a Cloud

No other vendor in enterprise communications solicits such broad reactions as Vidyo. I think it is one of the most misunderstood companies simply because it’s not quite like any other vendor. Some people see their enterprise solutions and see a…

Vidyo Embedded in the Cloud – 2Pager

No other vendor in enterprise communications solicits such broad reactions as Vidyo. I think it is one of the most misunderstood companies simply because it’s not quite like any other vendor. Some people see their enterprise solutions and see a…

The Saucer That Changed the World

25 years ago, Polycom created its iconic SoundStation conference saucer and the world a little easier to hear. Unfortunately, I had a few challenges with the video technology (a bit ironic really, but the conference was not hosted by Polycom)….

FCC Commissioners Gone Wild

You may think the following is fear mongering about what will happen when net-neutrality is lost. But things like these stories happened in the 1920s when there was no net-neutrality in the telecommunications network…a problem so serious that in 1934…

Net Neutrality is 80 Years Old

The notion that the internet is not a utility is wrong, and it is contrary to good public policy. Internet companies use public right-of-ways such as conduits, telephone poles, and public owned roadways. This privilege is something not open to…

What’s All This Talk About Huddle Rooms?

What’s All This Talk About Huddle Rooms? Huddle rooms provide the forum where conversations transition into collaboration. Huddle rooms provide the forum where conversations transition into collaboration. The concept of a huddle room is simple. They are small meeting rooms…

Dialpad Wins Race to Zero

This week Dialpad, a UCaaS provider, launched a free service. Free may seem like old-hat, but it’s not. Most free services do not include a PSTN capability – also known as a phone number. Of course, there’s lots of restrictions,…

A Word Please: Speech Tech Focus of 2018 Innovation Showcase

A Word Please: Speech Tech Focus of 2018 Innovation Showcase At Enterprise Connect 2018, we’ll spotlight speech technology companies advancing innovative enterprise use cases. At Enterprise Connect 2018, we’ll spotlight speech technology companies advancing innovative enterprise use cases. As in…

November 2017 Quipz

I thought November would be a pretty quiet month, but it just wasn’t so. I just completed the Quipz Report for November which highlights what and why I considered important in enterprise comms this month. Quipz is a premium subscription…

The Sadistic Health IVR

Thank you for calling Sadistic Health Care…where we are honest and take delight in your reaction. Your call is very important to us, but not important enough to hire the right number of staff. We just want to be honest…

Following RingCentral

Following RingCentral The company is delivering today what most of the competition is promising. The company is delivering today what most of the competition is promising. My first exposure to workstream collaboration was in 2013. My reaction at the time…