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Polycom’s Mary McDowell: Leading an Endpoint Empire

Polycom’s Mary McDowell: Leading an Endpoint Empire Leading a company strategically through a transition is never simple, but Polycom’s Mary McDowell has proven up for the task. Leading a company strategically through a transition is never simple, but Polycom’s Mary…

Verizon Gets Aggressive with Customers

Verizon has sent out a letter to thousands of customers telling them that they are being cut off, and that they have a month to find another carrier. Apparently, those customers spend too much time off the Verizon Wireless network….

Microsoft Teams: Two Steps Forward

At Microsoft Ignite this week, and there’s lots of interesting announcements. Ignite is Microsoft’s biggest conference of the year. It is aimed at IT Pros. Also here in Orlando, Microsoft is concurrently hosting Envision aimed at IT Decision Makers. Tons…

IoT poised to impact quality, capabilities of healthcare

Everything about the modern doctor’s office feels primitive. It’s one of the few businesses that requires I use my telephone for scheduling — unless it’s about lab results. For that, they prefer fax. Even the doctor’s tools, such as the blood…

Looking Beyond UC Apps for Transformation

Looking Beyond UC Apps for Transformation Communications automation can help companies digitize efficiently and realize gains in responsiveness, time, and agility. Communications automation can help companies digitize efficiently and realize gains in responsiveness, time, and agility. Nearly every major UC…

Who Killed ShoreTel?

Mitel will soon seal the deal on its acquisition of ShoreTel. Many people I know felt this outcome was inevitable. After all, ShoreTel indicated it was for sale and Mitel likes to acquire companies and previously made an offer. However,…

I Beat Apple

I won a lawsuit against Apple. I was awarded a cash settlement for my entire claim. Ha! How many people win against Apple? I’ll bet not many. I have been a loyal Apple customer for 37 years. As I described…

TalkingPointz Premium Subscription

TalkingPointz Insider Subscription is news/analysis service designed to keep readers up-to-date on events, announcements, M&A, and other developments that shape enterprise communications. TalkingPointz travels the world attending corporate and industry events so that you don’t have to.  Senior execs and…

Tuesday Keynotes (Apple, Slack)

Last Tuesday there were two events with keynotes: Apple and Slack. Both left me whelmed. Let’s start with Apple. The big reveal of the iPhone X was a big disappointment. Let me count the ways. Apple has more leaks than…

Panasonic Canada’s Cloud Business Bundles

Panasonic Canada steps up the options for small and mid-sized businesses and enterprises (SMBs and SMEs) in the Canadian market with a new cloud-based telephony service offering called simply Panasonic Hosted PBX. Panasonic has long been delivering telephony solutions for…

Today’s property rules don’t work in our IoT world

Property and ownership are among the most basic concepts of a modern society. Our ability to clarify who owns what separates us from savages because property and ownership help us maintain our independence and identity. The rules of property and…

Atlassian Stride Rhubarb

Atlassian launched a new workstream messaging app called Stride. Rhubarb, Rhubarb. This is a totally new messaging app that fosters team collaboration with persistent messages, rhubarb, integrated video rhubarb, and light workflow management tools. It will soon replace HipChat. Atlassian, despite…

Konftel Ego

As a communications professional, I take my conferencing gear seriously. When traveling, it boils down to three options: the handset, the smartphone speaker, and a portable saucer. Increasingly, the portable saucer wins. It’s nice to have the hands-free and the…

Premium Stupid (to the core)

Apple pitches itself as a high-end customer focused premium service company. I think the employees actually believe that this is the level of service they are offering. They are delusional. At Apple when you need to talk with a customer…

Introducing TalkingPointz Quipz

I’ve been compiling a monthly report for my recurring customers that has evolved into TalkingPointz Quipz. It provides recap and opinion of the major industry topics over the preceding month. TalkingPointz Quipz for August 2017 was just completed and can…

IoT gives Microsoft opportunity for cloud leadership

Next month, Microsoft will hold its Ignite and Envision conferences in Orlando, Florida. Ignite is aimed at enterprise IT professionals, and Envision is aimed at IT decision makers.  Combining Ignite and Envision in the same venue increases the overall enterprise…

6 Disruptive Forces to Talk About in Enterprise Communications

6 Disruptive Forces to Talk About in Enterprise Communications These transformational revolutions are wreaking havoc on our strategies, budgets, and careers. These transformational revolutions are wreaking havoc on our strategies, budgets, and careers. Gone are days of one-at-a-time transitions such…

TalkingPointz Quipz for August 2017

I’ve been compiling a monthly report for my recurring customers that has evolved into TalkingPointz Quipz. It provides recap and opinion of the major industry topics over the preceding month. I previously had considered August to be a slow month….

Books August 2017 – Homeland + 1

Homeland by Cory Doctrow. Homeland is the sequel to Little Brother which I read before posting reviews. Doctrow is a well-known champion of liberalizing copyright laws (you won’t find his books on Audible). Little Brother and Homeland are works of fiction that…