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The Last Pre-Sonus Genband 2Pager

In July, I attended likely the last ever Genband Perspectives.* It’s been a good series of events. This was the first time they upgraded to a west coast venue. Genband is a complex company with a diverse portfolio -some of…

China is Outsmarting Us

In our “Make America great Again” vision we’re busy saving coal mining and steel. Keep those jobs here, home. We’re about to lose high-technology. it will be ironic that China will be the technology and innovation leader and will be…

Perfect Timing for Mitel, ShoreTel Merger

Perfect Timing for Mitel, ShoreTel Merger Back in late 2014, Mitel’s plan to purchase ShoreTel didn’t make much sense. But now it does, and here’s why. Back in late 2014, Mitel’s plan to purchase ShoreTel didn’t make much sense. But…

Verizon in Trouble

Verizon is being cannibalized by T-Mobile. A better word would be “gored”. They are losing hundreds of thousands of subscribers every quarter. Let’s put this into perspective: A loss of a hundred thousand subscribers is a loss of revenue of…

IoT in the office: Plantronics service blocks annoying noises

The Internet of Things (IoT) is creating interesting, new business opportunities. This week, Plantronics announced a new noise-as-a-service portfolio called Habitat Soundscaping. The solution set is designed to counteract the productivity-killing side effects of open offices. Habitat Soundscaping sounds a…

IoT in the office: Plantronics service blocks annoying noises

The Internet of Things (IoT) is creating interesting, new business opportunities. This week, Plantronics announced a new noise-as-a-service portfolio called Habitat Soundscaping. The solution set is designed to counteract the productivity-killing side effects of open offices. Habitat Soundscaping sounds a…

De-nile will lead to your undoing by Amazon

Amazon is the largest river in the world. A prescient name for a company that is fast becoming the largest, if not simply the most valuable company in the world. Amazon, the river, may be far easier to understand than…

Microsoft versus Cisco: A Classic Three-card Monte Con

If you are spending time debating between Cisco and Microsoft communications solutions, you are likely falling victim to the classic three-card monte con. The Three-Card Monte Con The three-card monte con is simple. A dealer places three cards face down…

Creating The Most Secure Network – Part 4

Integrating Active and/or LDAP directories into routing is the fourth critical step in creating a world class, secure network. Quick Recap:  Create a network that Denies All packets unless there is an explicit policy to allow them on the network. …

Hot about Hotspots

An access point is the WiFi device that bridges wireless to wired internet. A hotspot is a WiFi service that you access the Internet wirelessly. I often speak of Hotspot 2.0 and lament both the name and that this standard…

The “Secret” National Electrical Code

I have written a few articles about the 2017 National Electrical Code (“NEC”). It is formally known as “NFPA 70”. The NEC is about 1,000 pages long and is enacted into law by state governments. Each state individually “adopts” the…

3 ways to track people using location-based services

There are lots of motivations driving organizations to install location-tracking technologies. The obvious driver is to find things, especially things on wheels, such as medical equipment in a hospital. It can also be smart to keep tabs on things in…

3 ways to track people using location-based services

There are lots of motivations driving organizations to install location-tracking technologies. The obvious driver is to find things, especially things on wheels, such as medical equipment in a hospital. It can also be smart to keep tabs on things in…

Omnichannel: The Next Big Thing… Again

Omnichannel: The Next Big Thing… Again Exploring why today’s omnichannel contact centers need to include support for messaging and video Exploring why today’s omnichannel contact centers need to include support for messaging and video Remember when we called them call…

I’ll Be Seeing Apple in Court

In December 2016 I purchased a MacBook Pro. It was their best and latest model which was just announced. This has been a terrible computer. Advertised as having “All Day Battery Life” and a battery life of “Up to 10…

Mitel-Toshiba: Next Steps

In March of 2017, Toshiba Corporation of Japan announced abruptly it would “wind-down” its Telecommunications Systems Division (TSD) starting immediately, including all telecom sales in the U.S., Canada and Mexico. The news came just as TSD was rolling out new…

Informed Delivery

For half a decade the USPS has been scanning and storing the face of every letter that they process. This was made possible through the “support” of the NSA, who wants to know who is communicating with whom. This has…

Unify Launches OpenScape Cloud

Unify Launches OpenScape Cloud Hosted service will enable service providers to deliver UCaaS and workstream messaging as a single package. Hosted service will enable service providers to deliver UCaaS and workstream messaging as a single package. Today, at its global…

Why are Smartphones so Expensive?

Most things in life get more expensive over time – wages, cost of living, real estate, art, etc. But technology reliably gets less expensive. I am not talking about appreciation or depreciation – clearly technology depreciates. But, new tech is…

AI heading back to the trough

I like Gartner’s concept of the technology hype cycle. It assumes that expectations of new technologies quickly ramp to an inflated peak, drop into a trough of disillusionment, then gradually ascend a slope of enlightenment until they plateau. Of course,…

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