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New Avaya 2Pager

I’ve been asked regularly about my opinion on Avaya ever since attending Avaya Engage. My answer is “it’s complicated.” In many ways everything is just great. The conference was well attended. The mood was good. The vendors in the expo…

it's complicated

2Pager on Avaya Engage

I’ve been asked regularly about my opinion on Avaya ever since attending Avaya Engage. My answer is “it’s complicated.” In many ways everything is just great. The conference was well attended. The mood was good. The vendors in the expo…

Why Every Enterprise WAN Is Unique

The future looks very bright for network architects.  Every enterprise Wide Area Network (WAN) is unique and this will continue, even as networking technology moves to software.  It is estimated that Cisco and its resellers get over $50 Billion in…

Toshiba’s IPedge ES for the Small Office

Toshiba extends its IPedge business communications portfolio with an entry-level model for small businesses. The new IPedge ES offers much of the same built-in functionality of the company’s established IPedge IP-based communications solution – unified messaging, mobility, IP networking, SIP…

What’s All This Fuss about Lifeline?

It may not be what you think Sometimes, when I start writing pieces like this, I write an outline and just put the whole document together. Other times, like for this piece, I have rewritten the outline 4 times, as…

Amazon Chime: Priority or Experiment?

Amazon Chime: Priority or Experiment? Amazon is known for dabbling in new services, so its move into enterprise communications and collaboration is really no surprise. Amazon is known for dabbling in new services, so its move into enterprise communications and…

On Vidyo IO

WebRTC is a technology stack, not a solution. Vidyo.io offers a simple way to embed video, as a solution (and as a service), into anything. Embedding video into an application or workflow has not been easy. Video expertise, the associated…

Back to School

I recently attended a Lifetime Achievement ceremony for Dale Hatfield at the University of Colorado in Boulder. Hatfield was one of the three founders of Colorado’s graduate Interdisciplinary Telecommunications Program (ITP) in 1977. I enrolled in ITP in 1989 and…

The Mobile PBX is Overdue

I’ve maintained for a while the cell phone companies are pretty sleepy, and they’re missing a lot of opportunities. If cell phone companies would realize that people need multiple telephone numbers on their cell phone, that would be a true…

Unified communications for reals

It all started with Voice over Internet Protocol (VoIP). Prior to VoIP, the PBX was totally independent with its own server connected to proprietary endpoints (telephones) over a proprietary network. VoIP enabled telephony to co-mingle with other servers, networks and…

The Slow Demise of Dedicated SIP Trunking & SBCs

Ten years ago, the big question was if NSPs would be “bit haulers” as everything becomes an Over The Top (OTT) application, or if they would be able to add value to services running on their network.  Video was the wildcard…

UCaaS vs. CPaaS

In this Industry Buzz podcast, the topic is Unified Communications as a Service (UCaaS) and Communications Platform as a Service (CPaaS). Dave Michels moderates the conversation which includes Experts Roberta J. Fox, Don Van Doren, Blair Pleasant, Steve Leaden, Phil Edholm, Dave Smith, and Evan Kirstel.

Zultys Scales Up with MX-E

Unified Communications (UC) solution provider Zultys has a new IP-PBX model, the MX-E. The new system is designed to support larger enterprises with up to 2,000 users on a single appliance and offers a level of redundancy and reliability over…

Logi BRIO 4K WebCam

This week Logitech announced its newest webcam – about frickn time. It’s about time Logi updated its line-up, and about time the world gets an affordable 4K webcam. The new BRIO packs a  bunch of firsts into a single webcam…

5 things to know about Cisco and AppDynamics

On Jan. 24, I attended a Cisco Spark event in San Francisco. The day started with a keynote by Rowan Trollope, senior vice president and general manager of Cisco Collaboration. He also ended the day at event receptions. However, my…

UCaaS Slowly Finding Home in Japan

UCaaS Slowly Finding Home in Japan Moves by Dialpad, BroadSoft, and others are signs that UCaaS adoption in Japan may be on the increase. Moves by Dialpad, BroadSoft, and others are signs that UCaaS adoption in Japan may be on…

No, I Don’t Want to Call You

UC and contact center vendors love to talk about the importance of the customer experience. They claim that providing personalized and high-quality customer interactions is the best way to differentiate in this increasingly competitive environment. Prospects and customers alike value…

Books Jan 2017 Seveneves and Switch

Two recent books to share.  Seveneves by Neal Stephenson. This one was another recommended book by Bill Gates. I find that Bill’s recommendations can be pretty complex, and Seveneves is no exception. It’s a long one. I got into it…

IoT is all business

IoT—Internet of Things: Talk about a broad term. It’s like air—it’s everywhere, and everyone knows it’s important, but there’s no consistent way to discuss it. Bill Cosby, back when he was associated with comedy, poked fun at the different perspectives…