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Books July 2016 – the Orbital Perspective +3

MIT AI Course by Marvin Minsky: Marvin Minsky is one of the legends of Artificial Intelligence. His 1988 book on AI, Society of Mind, remains required reading – and it’s not really about AI. Minsky portrays the mind as a “society”…

IBM Sametime

IBM and Cisco at the Sametime

IBM and Cisco announced two new partnerships recently: IoT and Watson Collaboration and Watson Both IBM and Cisco see partnerships as a strategic way to expand their businesses. That seems obvious, but in previous times both companies were on solo missions.  These…

QUIC is Quick

QUIC (Quick UDP Internet Connections) is a new UDP based network protocol developed by Google and used in their Chrome browser to speed up applications, especially video. QUIC supports multiplexed UDP connections to provide security equivalent to TLS, along with…

Achoo! Yahoo and AOL Together at Last

I’ve taken a moment to pause and think about Verizon’s recent acquisition of Yahoo!. It would be easy to give a knee-jerk reaction of “Are they crazy?” So I wanted to ponder. To recap, Verizon sold off all of the…

Cisco and IBM Bring the Power of Watson to “Intelligent Collaboration”

In this Industry Buzz podcast, UCStrategies’ Jim Burton leads a conversation with the UC Experts on the recent Cisco-IBM announcement. The podcast includes Blair Pleasant, Marty Parker, Roberta J. Fox, Dr. Joseph Williams, Dave Michels and Don Van Doren.

Ancient Call Routing

Today, the idea of routing traffic is no big deal. You dump the IP traffic into the internet and it comes out at the other end. The actual routing of packets can vary with each packet based on loading. Or,…

Vonage Business Coalesces Around Essentials & Premier

Through a series of acquisitions in recent years, Vonage has built out its Vonage Business division with new cloud-based services that enable the company to address the needs of small and mid-size businesses and larger distributed enterprises, ranging from two…

Saying HA! to Downtime

Saying HA! to Downtime Why you might explore high-availability solutions from NEC for your UC environment. Why you might explore high-availability solutions from NEC for your UC environment. As I mentioned last month on No Jitter, NEC combined its UC…

Scotty, Beamform me up

Humans can usually hear what they want to hear. It is known as the cocktail party effect – we can hear the conversation we want, near or far,  and tune-out the rest. It’s not so easy with microphones which are generally…

Cisco Siri-ous about Monica

Cisco Siri-ous about Monica Cisco previews Monica, its team-oriented, collaboration-focused twist on virtual assistants. Cisco previews Monica, its team-oriented, collaboration-focused twist on virtual assistants. Included in the “Collaboration Reimagined” keynote at Cisco Live last week were two previews of what’s…

Cisco #CScape Recap with Zeus

Zeus Kerravla and I recently attended the CScape conference (for analysts) which runs within the larger Cisco Live event. Cisco Live US is Cisco’s annual customer and partner event. This year it took place in Las Vegas. Both CScape and…

Verint’s Ryan Hollenbeck on “Actionable Intelligence,” “Customer Engagement Optimization,” and more

At Verint Engage 2016, Verint’s annual customer event, Ryan Hollenbeck, Sr VP, Global Marketing, Customer Experience, discussed some of the key themes of the event, and Verint’s role in these areas.

How Old Phone Systems Knew your Number

How did central offices know your phone number? This sounds like a stupid, obvious question. But it was remarkably complicated. Step by step switches don’t know the phone number you are calling from, which is why they could not handle…

Engaging Conversations -ININ 2Pager

Each year Interactive hosts its annual conference called Interactions. It’s a unique event, and the only time I ever make it to Indiana. I’m looking forward to going next year to see the new statue of Denver Bronco’s quarterback Peyton Manning….

2016 Midyear Review

In this Industry Buzz podcast, UCStrategies conducts its annual “year in review” podcast at the midyear point. Moderator Dave Michels posed this question to start it off: “It’s halfway through the year; EC is months behind us. What’s interesting to you? What will…

Polycom Gets a Better Offer

Three months ago Mitel and Polycom announced their engagement. It was one of those deals that you had to focus through the left side of the brain to appreciate. The synergies were questionable, but Mitel got Polycom to agree to…

Interactive Intelligence 2016

There are several reasons I enjoy Interactive Intelligence: They are friendly – a mid-west company from Indiana. They are not too big – people seem to know each other. There’s no totally separate or unrelated divisions (that I know of). They not too small….

Skype Meetings Simplifies Confuses

It was too good to last. Microsoft had it all nicely organized. There was Skype – the consumer app that everyone knew and Skype for Business (SfB). Lync was a great name, but for those unfamiliar with Lync the quickest…

Panasonic Scales KX-NS700G for Small Business

Panasonic introduces the new KX-NS700G, a lower-end communications server within its latest generation of KX-NS business communications systems. The new model, available to Panasonic’s authorized resellers in the U.S., is designed to serve very small businesses (to 26 extensions) and…

Robinson-Patman Act

The reason that Comcast is notoriously crooked in doing business with has to do with the Robinson-Patman Act. And, it’s the same reason that Verizon and AT&T are sneaky and tricky while Apple is not. US Anti-trust law has three…