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Acoustic Fence on VVX Phones

Last year Polycom introduced a technology it calls “Acoustic Fence” on its Group Series video solution. The technology utilizes cameras and a microphone array to create a targeted or “fenced” zone. It can reduce the noise that comes from outside…

Cloud Contact Center: Watching the Shift

Acceptance and adoption of hosted/cloud solutions for business telephony and unified communications is well underway. This includes a shift toward cloud contact center services as businesses recognize the benefits in subscribing to a contact center solution “as-a-service” rather than purchasing…

Real-Time With Avaya CEO Kevin Kennedy

In the latest of my Q&A series with industry executives, Avaya’s chief shares on everything from customer satisfaction to fan engagement, hosted enterprise services, development platforms, and collaboration.

Extended Warranties Are A Complete Scam

Have you thought of purchasing an extended warranty for something you purchased? I recently purchased a new scanner. I have been paperless for about five years now, and I can pretty much everything. I use my scanner a lot. So…

UCStrategies Experts Preview UC Summit 2015

In this Industry Buzz podcast, Jim Burton hosts a preview of sessions to be presented by UCStrategies Experts at UC Summit 2015, November 15-18, in La Jolla, CA. Presenters include Michael Finneran,  Kevin Kieller, J.R. Simmons, Dave Michels, Phil Edholm,  Steve Leaden, Blair Pleasant, Art Rosenberg, and Evan Kirstel.

The Workstream Team in UC

I’ve written before that collaborative messaging apps and UC are on a collision course. I believe that Workstream Communication and Collaboration (WCC) will replace UC as the killer app for group collaboration. There are several UC firms that are already…

T-Mobile is Great – But Not Lilly White

T-Mobile announced that you can use your Simple Choice plan phone in Canada and Mexico the same as if you were in the US. All of North America is now free to roam and call. Not quite true. T-Mobile does…

The UI Unicorn

The overdue death of the “Intuitive UI” Unicorn Over the last 30 years I’ve been in the IT world I’ve seen dozens of “intuitive UI’s” on everything from Fax machines to Telepresence systems. They all looked different, they all needed…

Broadsoft Unveils Project Tempo for UCStrategies

In this Industry Buzz podcast, UCStrategies receives a briefing about BroadSoft’s new Project Tempo announcement. Joining the conversation from BroadSoft are Taher Behbehani, Chief Marketing Officer; Karim Sadroudine, Director, Marketing; and Mike Wilkinson, Vice President, Product Offers. Michael Finneran is the moderator, with UCStrategies Experts Art Rosenberg, Jim Burton, Dr. Joseph Williams, Phil Edholm, Evan Kirstel, Blair Pleasant, Kevin Kieller, Steve Leaden, and Jon Arnold.

Jail the Programmers

Our jails are stuffed with pot users. For a long time, marijuana was so dangerous we filled our jails up with abusers. Then, we started legalizing it. What a waste of taxpayer money and police services. I think we have…

My New Chip Card Just Got Hacked

The US is the last country to convert to chip-based credit cards. Other countries have been using them since about 2003. The technology is actually 1990s technology. Well, here I am in Asia and my card has been cut off…

Resistance is Futile

Yes, once again I reveal that everything I learned in life (that’s important) came from Star Trek. “Resistance is Futile” is a great line because resistance to change is natural, but more times than not efforts to avoid certain changes…

Switchvox Drops Costs for Small Firms

Digium updates its Switchvox Cloud hosted unified communications (UC) service with a new, lower cost pricing option that will appeal to smaller businesses with low or unpredictable call volumes. Now, customers can opt for usage-based metered pricing that charges only…

Virtual Hold Leads to Virtual Service

Today I called a very large organization that was clearly proud of their fancy phone system. It was an organization with a long reputation for poor phone service. Previously, you had to wait in queue for 15~60 minutes. But now…

8×8 Picks Up Another Enterprise UCaaS Win

This contract with NetSuite, with its 4,500 employees, may signal that the UCaaS market is undergoing a transition.

Prescription Drug Industry is on Drugs

Not a big fan of Walgreens. I don’t like the long walk through the store to get to the only place anyone goes to Walgreens for: the pharmacy. I usually skip the drive-up window unless I can get in the first…

Amazing or Frustrating

I designed and ordered a Motorola smartphone on September 30th. I was a bit surprised that its estimated delivery date was 10/16 – that’s 16 days. Motorola doesn’t offer click-to-buy. I had to customize the phone, and then it was built….

How Chip Cards Work

I am getting asked a lot about how the chip on credit cards work. I will give a simple explanation. When you make a chip-based purchase the credit card number and a passcode stored in the chip is sent to…

Discussing Intelligent Assistants for Enterprises and Contact Centers

In the recent podcast titled “Predictions We Got Wrong,” moderated by Blair Pleasant, the Experts included Speech-Enabled Intelligent Assistants in a review of elements of the industry that hadn’t met expectations or progressed as quickly as estimated. Dan Miller of Opus Research contacted Blair with a conflicting opinion, so we asked Dan to join this week’s podcast to bring the team up-to-date. Blair Pleasant moderates the discussion, which includes Experts Steve Leaden, Simon Dudley, Art Rosenberg, Michael Finneran,  and Joseph Williams.

UCStrategies Reviews Gartner Magic Quadrant for UCaaS 2015

In this Industry Buzz podcast, the UCStrategies Experts review the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. Marty Parker moderates the discussion, with Dave Michels, Evan Kirstel, Phil Edholm, Simon Dudley, Steve Leaden, and Dr. Joseph Williams.