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Reflecting on Inflection

UC industry pundits like myself frequently speak about disruption and inflection points. We use these terms to describe significant shifts occurring in the industry, such as digital to IP, prem to cloud, hardware to software, and hard phone to softphon…

Passwords, The Fifth Amendment, and Thumbs

How does the fifth Amendment apply to passwords you might ask. Let’s say that the police want to perform an inspection. Perhaps you had a baggie of oregano in your car and they take an interest in you.  There is…

Why Does Voice Mail Still Exist?

There is an increase in frustration regarding voicemail. The last big upgrade was unified messaging which means the messages now arrive in our email. But that is not enough to eliminate the frustration. It would be better if the Voice…

What if Adobe Flash is NSA Spyware?

What if the NSA’s super reliable and super secret way of getting into computers was Adobe Flash? Flash is well known for being a big piece of unnecessary bloatware. And, it has full access to just about everything on your…

Why the Slack Bubble Will Burst

Slack is a fascinating phenomenon. The company was only launched 16 months ago. Last April, it reported 750k “active users.” It is a freemium business application with an unusually high conversion rate (+25% of its users pay for services). Slack…

I Did Need a Smart Watch

Colin here, and you may recall that I previously bought and returned an Apple Watch. The Apple Watch experience was terrible. I now have a “Pebble Time” watch. The Pebble Time is the newest smart watch from Pebble, just released….

Verizon: You Expect Too Much

I have had a lot of problems with Verizon lately. Callers hear my phone ringing even though my phone isn’t ringing. After spending a few hours on the phone with them we got to the bottom of things. Verizon claims…

Making Enterprise Comms More Than ‘Unified’

The next evolution in enterprise communications will better address how we communicate and collaborate and become more central to workflow.

Remembering the 1ESS

I’m wondering if there are any more #1 ESS switching systems in service. There were a dozen of them three years ago. I haven’t heard since. I really would like to know. The #1 ESS was the workhorse telephone system…

Reflecting on Interactions

In this Industry Buzz podcast, Blair Pleasant discusses Interactive Intelligence Interactions with UCStrategies Experts who attended the event last week in Indianapolis. Also included are Don Van Doren, Jon Arnold, Marty Parker, Roberta Fox and Steve Leaden.

Catching Up With Mitel

In this Executive Insights podcast, Jim Burton of UCStrategies is joined by Jon Brinton, Executive Vice President and General Manager of the Cloud Division for Mitel.

Catching Up With Mitel

In this Executive Insights podcast, Jim Burton of UCStrategies is joined by Jon Brinton, Executive Vice President and General Manager of the Cloud Division for Mitel.

Can WeChat Catastrophe?

It seems clear to me that chatting appls (like WeChat) are emerging as a major trend in personal and business communications. Everybody in China seems to be on WeChat, and I have a number of associates in the US, Japan,…

Verizon Sold its Towers

Verizon is a $120 Billion a year company. They are, more than anything else, a cellular telephone company. So it is forgivable that they sold off their landline business in California, Florida, and Texas. They previously sold off substantial landline…

Jeff Platón of Interactive Intelligence Discusses C3 – Collaboration, Communication, Customer Engagement

Interactive Intelligence’s CMO, Jeff Platón, shares his vision of C3 – Collaboration, communication, customer engagement, and the ways that unified communications, collaboration, and the contact center are coming together to help provide better business outcomes for organizations.

A Few Things in Common Between ININ and Cisco

Last week there were two worthwhile simultaneous events: Interactions 2015 and CLUS. Interactions 2015 was hosted by Interactive Intelligence in Indianapolis, IN. CLUS, or Cisco Live, was hosted by Cisco in San Diego, CA. It was impossible to attend both….

Discussion About “Why Can’t We All Just Get Along; Unifying Communications”

In this Executive Insights podcast, Jim Burton of UCStrategies hosts a discussion about a recently published article published on UCStrategies.com from Dimension Data, “Why Can’t We All Just Get Along; Unifying Communications?” Joining him are David Danto, Principal Consultant in the…

Discussion About “Why Can’t We All Just Get Along; Unifying Communications”

In this Executive Insights podcast, Jim Burton of UCStrategies hosts a discussion about a recently published article published on UCStrategies.com from Dimension Data, “Why Can’t We All Just Get Along; Unifying Communications?” Joining him are David Danto, Principal Consultant in the Americas covering collaboration for Dimension Data and the author of the piece, and Doron Youngerwood, Global Marketing Manager for Collaboration, Dimension Data.

Happy Flag Day

Colin here. I hope that everybody will show proper respect to the United States flag. I thought it would be good to take a break and share how not to do it wrong. First of all, remember to set fire…

The Microwave Skyway

The “Microwave Skyway” was the first coast-to-coast linking of the United States using microwave towers. Built in 1948 and finished in 1951 it was an amazing accomplishment. Microwave towers were built almost exactly every 30 miles in a line that…